Do not change your email address

TCBlack

I changed my email address in my logos account two days ago and it booted me off the forums.  Now if you click on my name in different threads It will point to one of three user Id numbers. 

Tech support got me fixed up so I'm back 48 hours later- but while we're in beta anyway, whatever you do - do not change your email address.

Kenneth Morris

tcblack said:

I changed my email address in my logos account two days ago and it booted me off the forums.  Now if you click on my name in different threads It will point to one of three user Id numbers. 

Tech support got me fixed up so I'm back 48 hours later- but while we're in beta anyway, whatever you do - do not change your email address.

 

I changed my email before the beta, but kept my cutomer ID the same. It apparently can be changed in your account details as well (see below). I did not change my customer ID for fear it would compromise my license. What happens if I change my Customer ID to my current email address? will I lose my licenses? Will my profile and licenses be updated in my program when I sync? Would I have to reinstall? Answers?

spitzerpl

tcblack said:

I changed my email address in my logos account two days ago and it booted me off the forums.  Now if you click on my name in different threads It will point to one of three user Id numbers. 

Tech support got me fixed up so I'm back 48 hours later- but while we're in beta anyway, whatever you do - do not change your email address.

Its good to have you back. I've had moments of tears wondering where you were...now my sorrow is turned to joy!!!

TCBlack

https://community.logos.com/discussion/comment/14429#Comment_14429

Kenneth Morris said:

I changed my email before the beta, but kept my cutomer ID the same. It apparently can be changed in your account details as well (see below). I did not change my customer ID for fear it would compromise my license. What happens if I change my Customer ID to my current email address? will I lose my licenses? Will my profile and licenses be updated in my program when I sync? Would I have to reinstall? Answers?

Changing your customer ID will cause the site to assume you mean a different set of licenses, thus separating you from your license.  I'm assuming you might be able to change it back but maybe not(!).  IF you want to actually change your customer ID you'll have to call and talk to Logos tech support. 

All I did was update my email address to my most recent and normal use one and then I got locked out.  I went from user 2247 to 5580.  That didn't work!  So I tried to switch it back and got changed to user 5581!  Well that didn't work either!  EEK. 

Philip Spitzer said:

Its good to have you back. I've had moments of tears wondering where you were...now my sorrow is turned to joy!!!

Translation: "You were gone?"  [:p]

spitzerpl

https://community.logos.com/discussion/comment/14444#Comment_14444

tcblack said:

Translation: "You were gone?" 

If your Biblical translation is equally as good you should develop a new translation  :-)

TCBlack

https://community.logos.com/discussion/comment/14453#Comment_14453

I quote from the TBPV many Sunday's a year.  (Tom Black Paraphrase Version - "Paraphrase" because "Approximate literal rendering" is way too long.)

Lynden O. Williams

https://community.logos.com/discussion/comment/14480#Comment_14480

If you need to make a change, call Logos and have them do it.