Power Lookup Slow with NA28

Stephen X

Hi all, I was wondering if anyone would be able to see if their version of Logos was slow as well. I've attached a screenshot of the resources I have open. Essentially, it is the NA28, the Critical Apparatus, and BDAG set to Link A, with a Power Lookup window set to Follow. I'm on a Windows laptop with a quad-core 8th gen i5 and it has 16GB RAM, so I'm quite sure it's not that my computer isn't powerful enough (it's current memory usage is at 45%, so there's tons of headroom left). 

The issue occurs when I'm working in the NA28 and make small scrolling movements in quick succession using the trackpad (i.e. 1-3 verses worth of upward or downward scrolling) with the Power Lookup set to Follow. When I try to do that, I get a ton of lag in the program where either it becomes temporarily and completely unresponsive, or it becomes unresponsive until the Power Lookup window is partially loaded (it is refreshing itself based on which verse I am in the NA28). Moreover, it seems that the Apparatus isn't keeping up with the NA28 either, until the Power Lookup has refreshed. Scrolling is less slow with the ESV or even the BDAG and feels basically fine in either of those resources. When I close Power Lookup, everything scrolls perfectly fine and there is no lag.

Any ideas about what to do? It makes the program essentially unusable when Power Lookup is open, yet Power Lookup is one of the tools which boosts my productivity so I can get more information at a glance.

Thanks!

JT (alabama24)

I can't be of much help, sorry. However, techies may want to review your logs. I would suggest that you enable logging, recreate the issue, grab logs and then upload them here. See my signature line. 

Stephen X

https://community.logos.com/discussion/comment/1088942#Comment_1088942

Thank you, JT. I've recorded log and have emailed support. I will also post them here.

The odd thing is that this slowdown only occurs on my PC (Thinkpad X1 Yoga 3rd Gen & Surface Pro 6) and not on my Macbook Pro.

DMB

https://community.logos.com/discussion/comment/1088971#Comment_1088971

You have BDAG linked to NA28. That feature is possibly doing lookup-prep in the background, bouncing against your Power Lookup?

Stephen X

https://community.logos.com/discussion/comment/1088980#Comment_1088980

Thanks for your reply, Denise. To test this, I've unlinked everything in Logos now except for the Power Lookup, which is set to Follow. Neither BDAG, NA28, or any other resources are linked to one another in the following video, yet I am still getting significant slowdown when using the NA28... is anyone else experiencing the same issue? https://youtu.be/OjVP5ZhHT7A

Thank you!

Dave Hooton

https://community.logos.com/discussion/comment/1089021#Comment_1089021

I experience the same problem in Windows. NA28 scrolls smoothly until Power Lookup is activated, and Lookup behaviour is the same as your video shows. Logos froze at one point when I activated Lookup after deactivating its tab.

I suspect is has much to do with the many NA28 Apparatus lookups.

Bruce Dunning

https://community.logos.com/discussion/comment/1089596#Comment_1089596

I use NA28 with power lookup all the time. Yes it does slow it down but I just try to be patient. While it is looking it up I usually try to translate more while waiting. It would be nice to have the speed improved but I've learned to live with it.