CRASH! -- Searching for information in help file

James Thompson
James Thompson Member Posts: 296 ✭✭
edited November 20 in English Forum

L4 crashed while I was in help files... selecting "home page" didn't yield results fast enough so I tried another selection and application crashed. Guess I was patient enough... Smile

Logfile attached.

Windows edition:

Windows Vista Home Premium – Service pack 2

 

Computer:

Dell XPS XPS_420

Intel Core 2 Quad CPU Q6600 @ 2.4 GHz 2.39 GHz

32 bit operating system

Memory: 4.00 GB

Tagged:

Comments

  • Melissa Snyder
    Melissa Snyder Member Posts: 4,702 ✭✭✭

    Hi James,

    I'm not able to reproduce this crash, and the log file you attached doesn't show any indication of a crash. Did you get the log file before restarting Logos 4?  Once the program is restarted, the previous log is overwritten.  Could you try reproducing the crash, then attach the log file before reopening the program?

    Thank you,
    Melissa

  • James Thompson
    James Thompson Member Posts: 296 ✭✭
    https://community.logos.com/discussion/comment/14540#Comment_14540

    I think my impatience got the better of me. I attempted to reproduce the crash and realized the application didn't exactly crash... I got the "black screen of death" after a small delay the the application returned. I think you (Logos) warned us of this because the application isn't yet fully optimized so perhaps there's no problem. I've attached the logfile in any event.

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