Study Button No Longer Functions

Hello -

Sometime this weekend my ability to STUDY words leading from a Bible stopped functioning completely.

I’m accustomed to resetting/restarting the app or my iPad to resume some highlighting functioning. But now, even when I can highlight and pushes me to a pop up menu with LOOKUP, SEARCH, STUDY, the first two actions work, and the STUDY does not.

iPad Pro (12.9-inch) (2nd generation)
iPad OS 13.4.5
Logos 8.12.2.0047 - iOS

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Comments

Graham Criddle

Hi Daniel - and welcome to the forums

Sorry to hear you are having problems.

ive just tried it and it works fine for me.

Was your iPad connected to the Internet?

Do you get the same (lack of) results in other translations?

Graham

daniel lukas

https://community.logos.com/discussion/comment/1098514#Comment_1098514

Hi Graham --

Thanks, but it does not function in any translation. It's definitely something with iPad, as it still works as it should on my iPhone.

John Crupper

https://community.logos.com/discussion/comment/1098541#Comment_1098541

I am having the same issue. Any resolution?

Graham Criddle

https://community.logos.com/discussion/comment/1107504#Comment_1107504

I am having the same issue. Any resolution?

I didn't hear any more about the problem - and it is still working fine for me.

What version of the iPad app are you running?

Todd Diehl (Logos)

https://community.logos.com/discussion/comment/1107513#Comment_1107513

We did make a change recently to try to address this issue, it is currently on the TestFlight beta (8.13.0.22). Could try switching to the beta, but I suspect we will try to release this to stable this week as well.

Unfortunately, the issue has been fairly challenging to reproduce reliably - if anyone has steps to regularly get into this situation, that would be most helpful.

Richard Lyall

https://community.logos.com/discussion/comment/1107609#Comment_1107609

Not working for me either. Tried with several translations, OT and NT. Internet working fine.

iOS 13.5.1, latest Logos app.

Pastor Michael Huffman

https://community.logos.com/discussion/comment/1107609#Comment_1107609

Not working for me either; neither on my ipad or my iphone.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1107704#Comment_1107704

If you are still experiencing this problem, I would appreciate it very much if you could send us a screen recording of this behavior, if its not too much trouble.

This recording should not just show the problematic behavior, but also what happens leading up to it. It would be great if it starts with you actually opening the app and then going from there.

Please send it to this email address: mobilesupport@logosbiblesoftware.zendesk.com