no authorization to view video

Brian wilson
Brian wilson Member Posts: 2
edited November 2024 in English Forum

I recently purchased a video "Unseen Realm" on Blu-Ray + Digital. When I call up my library to find the digital copy, it shows that I do indeed own the copy but when I click to view it, it lets me know that I don't have a license to view it. 

I never received the Blu-ray either but it's only been a week and I know the mail can be slow so I c an wait on that.

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  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Community Manager, Logos Employee Posts: 1,193

    Brian wilson said:

    I recently purchased a video "Unseen Realm" on Blu-Ray + Digital. When I call up my library to find the digital copy, it shows that I do indeed own the copy but when I click to view it, it lets me know that I don't have a license to view it. 

    Hi Brian,

    Please go to https://faithlifetv.com to view this video.  You will need to be signed in with the same email address and password that you use to sign into our web sites, software, and apps.

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