Is Customer Service Correct About Note Icons?

marino389@gmail.com

I had an email conversation with customer service and I'm trying to verify what I'm hearing. I've had Logos since 2012 and I always remember that every time a verse reference showed up in a resource, any corresponding note icons would appear next to that reference. In the attached screenshot, you'll notice two notes attached to Ezekiel 33:11. You can see that they are anchored to the verse itself and not just a phrase within the verse. In the right screen, towards the bottom, you can see a verse reference to Ezekiel 33:11. That resource does not show the note icon. You can also see that all notes and highlights are checked under visual filters.

Customer service is saying that this was never a feature, and only resources that are "versified" like Bibles and commentaries provide this.

But I distinctly remember that icons showed up in every single resource, regardless of type. It did not matter whether a reference work was "versified" or not, note icons always showed up.

Is my memory failing me, or is customer service mistaken?

JT (alabama24)

Sorry, your memory is failing you. 

DMB

https://community.logos.com/discussion/comment/1108027#Comment_1108027

JT (alabama24) said:

Sorry, your memory is failing you. 

I hate to be the bearer of bad tidings (vs the gospel, or good tidings), but Libby caught this one quickly, bless her digital heart.

I'm not a note-ifier, but just checking Libby out, I went to Baal Cycle to find a Bible reference. Then I went to LEB, and added a verse-level note. Baal Cycle automatically highlighted the Bible reference. Granted the highlight was scriggly lines not matching LEB's note color. I'll have a chat with Libby later.

So. Technically, Logos CS and JT are correct (Logos4-8). But not Libby. So, 'never a feature' is not correct.

If I misunderstood (Bob DID say Bible notes were minimally necessary, don't forget), apologies.