Problem with installation

Peter Chambers
Peter Chambers Member Posts: 4
edited November 2024 in English Forum

I have a problem  with installation which I have made worse

I was tidying up my installed apps and noticed there was an old version of Logos 4. When trying to install it asked for a file which it said it couldn't find. So I tried removing it manually, by first uninstalling Logos 8 then removing any Logos related entries in the registry. Finally I tried to reinstall Logos 8 but it says that it can't find the file "logos-x64.msi" and then  when I press Next it says installation was NOT completed successfully.

I'm stuck! Can anyone help me?

Tagged:

Comments

  • Dave Hooton
    Dave Hooton MVP Posts: 35,880

    Peter Chambers said:

    I was tidying up my installed apps and noticed there was an old version of Logos 4.

    Exactly where did you see that? Did you have a working version of Logos 8 prior to that?

    In general, for a fresh install you only need to:-

    • uninstall whatever versions of Logos are in Programs and Features
      • Logos Bible Software 4 and Logos4 PreRequisites (if applicable); or
      • Logos Bible Software (later versions)
    • delete the folder C:\Users\username\AppData\Local\Logos4 and/or C:\Users\username\AppData\Local\Logos
    • delete HKEY_CURRENT_USER\Software\Logos4 from Registry  (nothing else)
    • install Logos 8

    Dave
    ===

    Windows 11 & Android 13

  • Peter Chambers
    Peter Chambers Member Posts: 4
    https://community.logos.com/discussion/comment/1114612#Comment_1114612

    Thank you. It certainly helped![:)]

    What I did was delete everything you told me to. When I ran logos setup it asked me if I wanted to repair my installation, which I did and it loaded okay!

Categories