Could not download required file on Win 10

Eric Newcomb

When I try to install Logos on my new laptop, installation fails with a message that "Setup was unable to download a required file." I've found several references to this online, but none of the recommended solutions have worked for me. I followed the instructions in both sections of https://support.logos.com/hc/en-us/articles/360008567331, deleted the Logos folder in AppData/Local. A few other things I tried:

• Disabled Windows Firewall
• Turned off Windows Updates
• Disabled MalwareBytes & CCleaner
• DIsabled Windows Defender
  
  

After each step I tried the installation in both user and administrator modes.

Can someone help me figure this out please?

Also, when I tried this forum's search to find an answer I was redirected to a "Something went wrong" page.

SineNomine

Eric Newcomb said:

Also, when I tried this forum's search to find an answer I was redirected to a "Something went wrong" page.

You'll want to search the forums using Google.

Dave Hooton

Welcome Eric,

Eric Newcomb said:

I followed the instructions in both sections of https://support.logos.com/hc/en-us/articles/360008567331, deleted the Logos folder in AppData/Local. A few other things I tried:

As a new installation is failing I recommend you  contact Customer Service.