Sermon builder constantly stops responding then freezes during syncronization

Zak Metz
Zak Metz Member Posts: 111
edited November 2024 in English Forum

Trying to use sermon builder for my first time after just updating to 9. I type a couple characters and the app goes "(not responding)" for 3-4 seconds, then the spinner spins and says it's synchronizing while the screen continues to be locked. Just trying to type a sentence: I press the key, the letter appears a couple seconds later, a sort of constant stutter. Any ideas to diagnose this? I'm on a decent computer with fast internet. I'm about to abandon this.

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  • Alan Palmer (Logos)
    Alan Palmer (Logos) Member, Logos Employee Posts: 1,082

    Sorry about that frustrating experience, Zak. We are not aware of this issue. If you can provide logs, I will have a developer take a look to see if we can identify the problem.

  • Doc B
    Doc B Member Posts: 3,594 ✭✭✭

    Logos is likely indexing in the background.

    Eating a steady diet of government cheese, and living in a van down by the river.

  • Zak Metz
    Zak Metz Member Posts: 111
    https://community.logos.com/discussion/comment/1130515#Comment_1130515

    Thanks Gentlemen. Although I thought I had given it enough time to index, apparently it is a bigger deal during a release update and I just hadn't. It's working much better now. Still not 100% fluid, but well into the tolerable range. Looking forward to learning how to use this tool better. I was amazed how I could just type a reference (or paste something in) and it popped it in there along with slides. Now I have an evening to figure out if I can control my slides from my iPad tomorrow morning. Thanks!

  • Zak Metz
    Zak Metz Member Posts: 111
    https://community.logos.com/discussion/comment/1131245#Comment_1131245

    Well that was fun. I learned to remote control from my iPad, which worked great testing at home, worked for about 3 minutes while I was preaching, and for the next hour had to keep restarting it because "could not advance slide"...ugh. How do you debug that error?

  • Daniel Di Bartolo
    Daniel Di Bartolo Member, Logos Employee Posts: 326
    https://community.logos.com/discussion/comment/1131571#Comment_1131571

    Hey Zak, sorry you're having issues with this. We are going to be shipping some better error reporting/tracking so that we can better troubleshoot issues like this when they come up. 

    Remember, to use this feature, you need:

    1. To have exported the Sermon/Slides to Proclaim from Sermon Builder

    2. The Presentation in Proclaim needs to be "On Air".

    3. Your sermon needs to be synced to your mobile app

    4. Your mobile app needs to be connected to the internet

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