Sync Error Logos 9 Silver

JB

I downloaded Logos9 and everything went well in the office.

I then down loaded Logos9 to my LapTop and everything went fine.

Problem is the day after even after I purchased some dynamic items (and they downloaded), I'm getting this (see quote), but only on my LapTop.

"And error occurred during synchronization, please try again."

When I click on the refresh circle where the icon is (i), it still reads the same.

When starting Logos9 again, it reads 3 items need to be synced, then shows 2 items (see attached) but then shows the (i) icon and reads as above "_"

I did delete Logos9 off the my LapTop and reinstalled, still have the same readings etc.

Note: The office PC and mobile do not read this error so I'm not sure what to do.

Thanks again,
JB

Mike Binks

Greeting JB and welcome to the forum community.

JB said:

I did delete Logos9 off my LapTop and reinstalled, still have the same readings etc.

Deleting and reinstalling is rarely a cure for problems with this program.

JB said:

I'm not sure what to do.

You have an option...

Either contact Customer Services (it is best to do this by Phone) or recreate the situation on your laptop, gather the logs, and post them in this thread using the paper clip in the toolbar above. See my signature for instructions on collecting logs.

JB

https://community.logos.com/discussion/comment/1131826#Comment_1131826

Thank you,