Resources missing from mobile app

There are several resources missing from the library in my L9 mobile app versus the library in the web/desktop apps. I can’t figure out what’s going on.

Example:

I own the Ancient Christian Commentary. If I type ACCS in the web App library search bar, it finds 30 results. if I run the same search in the mobile app, it returns only 16 results.

If I search for the author last name of one of the missing volumes of the ACCS in the mobile App Library, I still do don’t get any results.

I am connected to the internet.

Anyone have a clue?

I’ve included screenshots that show the total library discrepancy between the web/ desktop app and the mobile app.

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Comments

Kevin A

Is it a new purchase? You can force a sync in the app from the menu you get swiping in from the right whilst in the library.

Matt Doebler

https://community.logos.com/discussion/comment/1131929#Comment_1131929

Tried it. Problem still persists.

SineNomine

https://community.logos.com/discussion/comment/1131933#Comment_1131933

All 30 show up for me, so I'm not sure how to help.

MJ. Smith

I don't use the mobile. But my first question would be how many of them are loaded onto the mobile device and how many are still in the cloud?

Matt Doebler

https://community.logos.com/discussion/comment/1131971#Comment_1131971

When I filter my mobile library for “Not Downloaded” resources the missing resources are still not showing up.

DMB

https://community.logos.com/discussion/comment/1131978#Comment_1131978

The easy way to check if it's the app, is install another FL app and the try the library after it finishes.

JT (alabama24)

https://community.logos.com/discussion/comment/1131984#Comment_1131984

Run the command rebuild index and see if that fixes it.

Matt Doebler

https://community.logos.com/discussion/comment/1132076#Comment_1132076

How do I run a command min the mobile app?

JT (alabama24)

https://community.logos.com/discussion/comment/1132079#Comment_1132079

How do I run a command min the mobile app?

If my memory is correct, go to the homepage and type rebuild index in the omnibox.

JT (alabama24)

https://community.logos.com/discussion/comment/1132091#Comment_1132091

I have re-read your original post, and I stand by the rebuild index as a good thing to try. However: I should point out that you will likely NEVER have agreement between the resource count in desktop, web, and mobile.

Personal books are not counted in web and mobile
"free to use" (that you do not own) resources may be limited to either Web or Mobile

Richard Byrne

https://community.logos.com/discussion/comment/1132093#Comment_1132093

Could this be an issue with the mobile app on Logos 8 versus Logos 9?

On my older iPad I am running Logos 8 (unable to upgrade iOS on this device to support Logos 9), whereas on my phone I can run Logos 9. I can see all resources in Logos 9 mobile, but not all of them in Logos 8 mobile. The resource I’m thinking of is a commentary set by Jay Adams.

Anyone experiencing the same issue?

JT (alabama24)

https://community.logos.com/discussion/comment/1133170#Comment_1133170

Could this be an issue with the mobile app on Logos 8 versus Logos 9?

The resource I’m thinking of is a commentary set by Jay Adams.

Sometimes resources need an app update. At some point, there WILL be resources unavailable on your older device. However, did you try running the command I suggested earlier?

Richard Byrne

https://community.logos.com/discussion/comment/1133225#Comment_1133225

Thanks for this insight JT. I checked the iPad again and discovered that the "missing" resources are now there. I'm wondering if the resources in question were receiving an app update in the time between my checks. In any event, I'm pleased that they show up. Thanks for mentioning the "Rebuild Index" command, that's a helpful suggestion for the future.