Crash when opening Theology or Counseling Guides

Jeremy Archer
Jeremy Archer Member Posts: 36 ✭✭
edited November 2024 in English Forum

Version 10.14.6 (18G6032)

MacBook Pro (Retina, 15-inch, Late 2013).

I've attempted a fresh install, disk / permissions repair, maintenance scripts, etc.

4861.logos_crash.txt.zip

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  • Jeremy Archer
    Jeremy Archer Member Posts: 36 ✭✭

    I believe this may be because these are part of a feature set I don't own. However, the boxes are not greyed out and clicking them causes a crash.

  • Joseph Sollenberger
    Joseph Sollenberger Member Posts: 122 ✭✭✭
    https://community.logos.com/discussion/comment/1133463#Comment_1133463

    I also had this experience and reported this issue to tech support. Here is the reply:

    "Thank you for the latest log. I'm sorry but I didn't catch you didn't own the required license for the Counseling Guide to work. There's a case about situations like your own already, so it should eventually be fixed. For now I would avoid attempting to open the Counseling Guide".


    PS: I did not have this problem on my Win10 system.

    Joseph F. Sollenberger, Jr.

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