Bug? 9.1.1 HB091 Listen & Learn does not work on iOS

PetahChristian

https://community.logos.com/forums/t/197834.aspx 

Although the HB091 Listen and Learn interactive works properly on the desktop and the web app, it returns an error when tapping the interactive on iPadOS:

"Error Loading Book

This resource cannot be opened because it is not part of your library."

I downloaded the HB091 course (but not its video or audio multimedia) to see if that would clear up the issue, but the interactive still does not work.

The error message seems a bit misleading, since the resource is a part of my library (and does appear in the Library on the mobile app).

9.1.1 (0011) on iPadOS 14.2 (18B92)

MJ. Smith

bumping for visibility 7

PetahChristian

https://community.logos.com/discussion/comment/1147396#Comment_1147396

Any confirmation that this thread has been seen by FL, and a case opened, please?

Jeff Huff (Logos)

https://community.logos.com/discussion/comment/1148201#Comment_1148201

I have created a case for this issue.  The problem here is that Interactive resources are not supported on Mobile, not sure if all of them work on the Web either.  The interactive resources won't show up in your Library on Mobile.  This scenario is only possible because there is a link to the interactive resource in the course.

We can improve the error message to be more specific about interactive resources for now.

PetahChristian

https://community.logos.com/discussion/comment/1148235#Comment_1148235

Thanks for the response, Jeff!

Mobile is a great platform for multiple choice quizzes like this, and often the only choice on the go. Hoping at least this interactive could end up being supported at some point down the road.

Thanks again.