Migrating Wordsearch 12 to Logos 8

I wonder if anyone has come across this problem - have downloaded and installed Logos 8 on my windows 10 laptop - program opens and all goes well until I am asked to download my library which was migrated from Wordsearch - program then locks up

Any suggestions?

Mark Australia

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Graham Criddle

Hi Mark - welcome to Logos and to these forums

Sorry to hear you are having problems.

Does it lock up immediately or during the download process?

How much free disk space do you have?

Graham

xnman

https://community.logos.com/discussion/comment/1149709#Comment_1149709

Mark --- Do you have a "Chrome" laptop?

Some chrome laptops are not "friendly" with Logos.

Mark Sibly

https://community.logos.com/discussion/comment/1149709#Comment_1149709

Hi Graham- thanks for coming back to me - no it just freezes at the download page - download doesn't begin - i am running a late model Dell notebook with windows 10 and using chrome as browser

Graham Criddle

https://community.logos.com/discussion/comment/1150177#Comment_1150177

i am running a late model Dell notebook with windows 10 and using chrome as browser

If an X11-based processor its worth looking at the article at https://support.logos.com/hc/en-us/articles/360052821231-Display-problems-on-11th-gen-Intel-processors-with-Iris-Xe

If not, please enable diagnostic logging and post logs in a reply to this thread (using the paperclip icon in the forum editor) after a failed download attempt.

Details on diagnostic logging are at https://support.logos.com/hc/en-us/articles/360027869132