Faithlife user has Pastoral Premium, but not showing in app

Pastor Josh Plantholt
Pastor Josh Plantholt Member Posts: 1
edited November 2024 in English Forum

Hi, 

I'm writing on behalf of my pastor (this is his account, and he asked me to figure this out)... my name is Mark.

I'm an admin in our Faithlife account, and we have 2 Logos Pastoral Premium licenses as part of the Equip package. I assigned one license to my pastor, but when he opens the Logos desktop app and signs in with the correct credentials, it still shows a bunch of things that need to be purchased, as if it's not seeing that he's a Pastoral Premium user.

Any idea how to get the app to recognize his license and unlock the cool stuff?

Thanks in advance for any light you can shed!

-Mark

Tagged:

Comments

  • Mark Smith
    Mark Smith MVP Posts: 11,799

    We are unlikely to have many Equip users on the forum, so I'd suggest a call to Customer Service: 844-292-0679.

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

Categories