Caught in Update Loop (Logos 9)

Dr. John W. Gibson

When I go to "About Logos" I see that my version is outdated.

When I select "Get Logos 9" my browser opens, I get what looks like an installer, (LogosMacDMG or some such thing).

I launch this installer – it seems to be doing what it typically does.

I relaunch Logos only to find my version is still the expired version.

Similarly, when I see "Looking to install Logos 9" on the Logos website and follow the link therein, it takes me to a link to download Logos 8.

Any tips?

Keep Smiling 4 Jesus :)

Dr. John W. Gibson said:

Similarly, when I see "Looking to install Logos 9" on the Logos website and follow the link therein, it takes me to a link to download Logos 8.

Suggest purchasing Logos 9 Basic followed by updating in Logos Application OR visiting Install page => https://www.logos.com/install

Keep Smiling [:)]

Dr. John W. Gibson

https://community.logos.com/discussion/comment/1155106#Comment_1155106

So this is not an "automatic" update to a pre-existing version – but must instead be purchased?

And why would a link that promises me an installation of Logos 9 take me instead to Logos 8?

When I see a link that says "Looking to install Logos 9" and I follow it – I expect (for good reason) that it will be the place at which I may initiate the installation of Logos 9 rather than Logos 8.

While I appreciate your efforts, the link you provided brings me to a page that says "How to Install Logos 8 Bible Software"!

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/1155107#Comment_1155107

Dr. John W. Gibson said:

So this is not an "automatic" update – but must instead be purchased?

License for Logos 9 must be purchased: Free options are Logos 9 Basic & Verbum 9 Basic

Humanly suspect some customers have older computers that cannot run Logos 9, which needs macOS 10.14 Mojave or Newer: 

• System Requirements

Dr. John W. Gibson said:

And why would a link that promises me an installation of Logos 9 take me instead to Logos 8?

Concur puzzling: from user perspective, web page for installation should show link => https://www.logos.com/basic along with Logos 8 (when user account does not have Logos 9 software license)

Keep Smiling [:)]

Dr. John W. Gibson

https://community.logos.com/discussion/comment/1155109#Comment_1155109

Thanks again for your efforts.

The entire process is somewhat odd: having to "purchase" something that is free.

But I went ahead and purchased it, followed the instructions, relaunched – only to find the outdated version (8 something or another) staring at me in all its outdated glory!

I think I'm just going to jump ship here. For me this serves as a reminder about why I pretty much never use Logos.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1155112#Comment_1155112

I am sorry to hear that you have been having so much difficulty, John

Please do the following:

1. Quit Logos.
2. Go to Finder and open the Applications Folder.
3. Please send all Logos items from your Applications folder to the trash.  This means any item beginning with the letters “logos”.  Doing this will not delete any Logos books that have already been installed to your hard drive. 
4. Please use these instructions to re-install Logos.

If you need further help, please contact us at 1-800-875-6467 or customerservice@faithlife.com.

Dr. John W. Gibson

https://community.logos.com/discussion/comment/1155114#Comment_1155114

Thank you kindly, but I've honestly had it with this software. I'm just going to uninstall it and search for something a little less bloated and a little more user-friendly

JT (alabama24)

https://community.logos.com/discussion/comment/1155126#Comment_1155126

If you change your mind, we'd be glad to help.