Crash 'Expanding All' or 'Collapsing All' in a Custom Guide

Kevin A

If someone could try to replicate that would be appreciated.

To replicate...

Create a custom guide with 'Biblical Events' and 'Cross References'.
Open the custom guide and enter Deuteronomy 1:1 in the reference box. Hit Enter or click the arrow to load that reference.
Right click one of the two section headers, and choose either 'Collapse All' or 'Expand All'

...or try one of your own.

Hopefully it will crash.

Just realised we are on a gold release, so this might need moved.

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Dave Hooton

Hopefully it will crash.

Not in Windows 10!

Kevin A

https://community.logos.com/discussion/comment/1156649#Comment_1156649

Thank you Dave

It's occurring for me on two separate Windows 10 computers, both my account. Built in guides are fine, just custom ones with problem.

I will have a play over the weekend, then will update with logs if cannot resolve.

[Y]

Kevin A

https://community.logos.com/discussion/comment/1156668#Comment_1156668

This is happening also on a different computer, following a fresh install, using a different user. (Windows 10 also albeit different version)

I have tried to post full logs but Amber/Forum link is not working properly, it lets me hit 'Insert' but the logs do not post.

Here are the relevant logs, any thoughts would be helpful. I will post full logs when I can.

2021-03-05 19:40:48.3570  INFO 24 ResourceMetadataDownloadManager | Finished metadata update. 2021-03-05 19:41:05.4401  INFO 1 MainWindow | MainWindow activated. 2021-03-05 19:41:07.2073  INFO 1 AppCommand | (Timed) Executing command: Guides|Placement=a|TemplateName=164e481f-e837-440e-a9d2-96c9bf136be9 2021-03-05 19:41:07.3142  INFO 1 PanelViewModel | Applying panel settings for Preferences: 2021-03-05 19:41:07.3192  INFO 1 PanelViewModel | Navigating panel to: TemplateName=164e481f-e837-440e-a9d2-96c9bf136be9 2021-03-05 19:41:07.3192  INFO 1 PanelViewModel | Applying panel settings for Bookmark: TemplateName=164e481f-e837-440e-a9d2-96c9bf136be9 2021-03-05 19:41:07.3651  INFO 1 PanelViewModel | Applying panel settings for Preferences: Key=BibleReference%7cref%3dbible+leb2.5.1.1-5.1.5 2021-03-05 19:41:07.4472  INFO 1 PanelViewModel | Got panel settings for History: TemplateName=164e481f-e837-440e-a9d2-96c9bf136be9 2021-03-05 19:41:07.6800  INFO 1 AppCommand | (471ms) Executing command: Guides|Placement=a|TemplateName=164e481f-e837-440e-a9d2-96c9bf136be9 2021-03-05 19:41:09.4921  INFO 1 PanelViewModel | Got panel settings for History: Key=BibleReference%7cref%3dbible+leb2.5.1.1-5.1.5|TemplateName=164e481f-e837-440e-a9d2-96c9bf136be9 2021-03-05 19:41:09.6301  WARN 1 ElementUtility | Unable to set focus to default focus: TextNavigator (TextNavigatorControl) <- DockPanel <- ContentPresenter <- Border (ToolBarBorder) <- DockPanel <- Grid (TheHeader) <- Grid (TheGrid) <- Border <- PanelView <- ContentPresenter <- TiledFramePanelContent <- ContentPresenter (PART_SelectedContentHost) <- StatusBarDecorator (PART_StatusBarDecorator) <- Grid <- OurTiledFrameTabControl <- TiledFrameGrid <- OurTiledFrame (TheMainFrame) <- Grid (TheClient) <- Grid <- Border <- Border <- DockPanel <- ContentPresenter <- AdornerDecorator <- Grid <- Border <- MainWindow 2021-03-05 19:41:09.6351  INFO 1 ElementUtility | Couldn't find default focus; focus set to first focusable item. 2021-03-05 19:41:11.5447  INFO 1 PanelViewModel | Got panel settings for Preferences: Key=BibleReference%7cref%3dbible+leb2.5.1.1-5.1.5 2021-03-05 19:41:13.6948 ERROR 1 OurApp | Unhandled exception: System.NullReferenceException: Object reference not set to an instance of an object.    at LDLS4.Panels.GuidePanel.GuideViewModel.AddTelemetryOperation(String location, TelemetryActions telemetryAction)    at LDLS4.Panels.GuidePanel.GuideViewModel.UpdateExpandedState()    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)    at System.Windows.Threading.DispatcherOperation.InvokeImpl()    at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)    at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)    at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)    at System.Windows.Threading.DispatcherOperation.Invoke()    at System.Windows.Threading.Dispatcher.ProcessQueue()    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)    at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)    at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)    at System.Windows.Application.RunDispatcher(Object ignore)    at System.Windows.Application.RunInternal(Window window)    at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim, Scope telemetryStep)    at LDLS4.OurApp.Main(String[] astrArgs)

Dave Hooton

https://community.logos.com/discussion/comment/1156751#Comment_1156751

I have tried to post full logs but Amber/Forum link is not working properly, it lets me hit 'Insert' but the logs do not post.

Try dragging instead.

Here are the relevant logs, any thoughts would be helpful.

I tried using your preferred bible (LEB) and the exact passage Dt 1:1-5. No crash.

How did you create the guide? Anything unique about your layout?

Kevin A

https://community.logos.com/discussion/comment/1156785#Comment_1156785

LogosCrashB.zip

Managed to post logs now.

The guide is just created from Guides--> New--> Make a New Guide.

I added a couple of sections to the guide, I just created one and chose Biblical Events and Cross References, but it seems not to matter.

Enter any reference you like, and click the arrow.

Then right clicking one of the section headers and choosing either Expand All or Collapse All will causes the crash for me.

Here is a video from start to finish I just created to show the process and the crash.

Thanks

Dave Hooton

https://community.logos.com/discussion/comment/1156901#Comment_1156901

Bump for Faithlife response

Kevin A

https://community.logos.com/discussion/comment/1157148#Comment_1157148

9.4 Beta 1 fixes it - I had let Faithlife Connect expire, and the other account had not a feature pack as we study together using my account.

Custom Guides

Fixed a crash caused by expanding all/collapsing all sections in a Custom Guide when the user does not have a license for the Counseling or Theology Guide.

Thanks anyway [Y]