Logos Closes when trying to open visual filter

Bob
Bob Member Posts: 267 ✭✭
edited November 21 in English Forum

I cannot open any previously created visual filter.  Logos terminates the app.  This just started today.

I can create new visual filters and then come back and edit them, but any existing visual filter, I cannot edit.  Logos terminates.

I'm on 9.3.0.0052.  

Is this happening to anyone else?

Bob

Tagged:

Comments

  • Bob
    Bob Member Posts: 267 ✭✭

    Well, it seems to be an issue with my existing hebrew visual filters.  Other older visual filters are ok.  All my Hebrew visual filters crash the app on trying to edit them.

    Bob

  • Bob
    Bob Member Posts: 267 ✭✭
    https://community.logos.com/discussion/comment/1161172#Comment_1161172

    Attaching log if anyone can help.  I will be talking to support tomorrow.

    Logos.zip

    Bob

  • Graham Criddle
    Graham Criddle MVP Posts: 32,490
    https://community.logos.com/discussion/comment/1161172#Comment_1161172

    Hi Bob - and thanks for posting the logfiles

    It is flagging an issue with one of your visual filters:

    2021-04-07 22:30:13.9680 INFO 1 PanelViewModel | Navigating panel to: Id=Document:VisualFilter:adaed53ee39047399746130f2e3b916b
    2021-04-07 22:30:13.9837 INFO 1 PanelViewModel | Applying panel settings for Bookmark: Id=Document:VisualFilter:adaed53ee39047399746130f2e3b916b
    2021-04-07 22:30:14.0843 ERROR 1 OurApp | Unhandled exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index

    But I'm afraid I don't know how to link this visual filter ID to a specific visual filter.

    How much work is it to delete your Hebrew visual filters and recreate them?

  • Bob
    Bob Member Posts: 267 ✭✭
    https://community.logos.com/discussion/comment/1161182#Comment_1161182

    Thanks.  I'm working on re-creating them now.  

    I think after I deleted them, I figured out what possibly happened.  All the Hebrew filters where using myTag and I changed the myTag to something else.  That caused the issue.   

    So, now I am recreating my original myTag and going to trash bin and undeleting the visual filters.  They are working again!

    Be careful about changing your tags that are used in visual filters!

    Bob

  • Graham Criddle
    Graham Criddle MVP Posts: 32,490
    https://community.logos.com/discussion/comment/1161194#Comment_1161194

    I think after I deleted them, I figured out what possibly happened.  All the Hebrew filters where using myTag and I changed the myTag to something else.  That caused the issue.   

    Interesting!

    I can see why I could cause the program to get confused - but it shouldn't really cause a crash!

    So, now I am recreating my original myTag and going to trash bin and undeleting the visual filters.  They are working again!

    That's good to hear.

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