Disappearing video... anyone else?

Carmen Gauvin-O'Donnell

This has started happening occasionally in my courses: my videos, which are all downloaded, will only play the sound when I run them, not the video itself, within Logos. Has anyone else experienced this?

Roy

I don't know if my memory is faulty or not, but I "Think" I remember having an issue like that and it turned out to be related to how I had "scaling" set in Logos preferences. It is under the Setup tool. I'm not home right now so I can't provide a screen shot (sorry).

I don't remember if it was just the system scaling or resource scaling or both. Anyway check and see how your system is set. If other than 100% try changing to 100% to see if that fixes the issue. I (again) "think" that there was a bug ticket put in for this a while back.

P.S. The system I had this issue on was a Mac.

Carmen Gauvin-O'Donnell

https://community.logos.com/discussion/comment/1164564#Comment_1164564

Thanks Roy... yes my scaling was set to 100%, but as I went through my settings, I also noticed that Harware Acceleration was turned off. I turned it on, restarted and 

a. things seemed to load faster, and

b. My video showed up.

Have no idea if that was the fix or not, or just a coincidence. I'll know as I continue over the next few days.

Thanks for your help!

C.

Carmen Gauvin-O'Donnell

https://community.logos.com/discussion/comment/1164594#Comment_1164594

I've also just noticed that my typing is no longer lagging, something that other people have spoken about as well.

C.

Dave Hooton

https://community.logos.com/discussion/comment/1164595#Comment_1164595

I've also just noticed that my typing is no longer lagging, something that other people have spoken about as well.

C.

Do you have the latest 11th Generation Intel processor  e.g. i5-8250 is 8th gen, whilst i5-1135 is 11th gen.