Change Layout Locks up (9.6 Beta 1)

If I try to change to a saved Layout, Logos locks up good and tight.

I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.

*Logos 9.6 Beta 1 Windows 10

0652.Logos 06-08-21 1637.zip

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Tim Hensler

I've had the same experience. Attached are my logs from this morning.

(I also experienced this when opening a collection I wanted to update - not in these log files.)

8156.Freeze on change layout.zip

GaoLu

I was skeptical, tried it and Logos locked up tighter than a Small Group hug.

Tim Hensler

tighter than a Small Group hug

GaoLu, I love your description, but I was thinking more of a tight strangle hold on my sermon prep.

SineNomine

Not having this problem, so it's not universal.

Tim Hensler

It is intermittent.

SineNomine

It is intermittent.

Specific to certain layouts, perhaps?

Tim Hensler

It has happened with a couple layouts I use a lot. Maybe something common to both layouts (and some others). But other times I use those layouts and I don't have a problem. Hopefully the logs will help Faithlife narrow it down - I haven't figured it out. May be related to one of the background processes they worked on recently.

Harry Hahne

It is intermittent.

Specific to certain layouts, perhaps?

It happens for every layout I have tried.

Robert M. Warren

I am also experiencing this. You might have already discovered the workaround for now is to click the 'Clear all panels' button in between changes.

I should also add that some type of Windows update (probably from 6/8/21) applied yesterday. The major version is 2004; OS Build 19041-1052; Experience Pack 120.2212.2020.0.

By the way, when it does work, it seems to be much faster now on our old kitchen desk notebook (HP, i3, 8GB, non-SSD).

1780.Logos.zip

Adam Borries (Logos)

Thanks for sharing this, everyone. For a hang, we need to get additional logging.

On Windows, please use this tool: https://support.logos.com/hc/en-us/articles/360015775591-Report-a-Problem-Performance-Windows
On Mac, use the "Sample" button in the Mac Logging Utility: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

Veli Voipio

Here is a screenshot. It shows part of the previous layout, and freezes.

After that I've got 9.6 Beta 2 and the problem stays.

It seems not to lock when I use the "close all panels" button and then start a new layout.

Tim Hensler

Hi Adam,

I installed the tool and it indicated it did so successfully, but when I ran it, it said it "Failed to remove temporary ETL sampling log file."

I don't see either a folder or a file that begins with "Logos Log F..." as indicated at he top of the failure message.

Robert M. Warren

I hope others are able to provide the advanced logs. After a number of attempts, the Performance Tool wouldn't work on my old notebook. A dialog complained that it was unable to execute -perf.exe. Maybe there's a logging tool to collect logs on the malfunctioning logging tool. The better computer in my office (also on the Beta channel) did not have the issue.

Harry Hahne

I installed the tool and it indicated it did so successfully, but when I ran it, it said it "Failed to remove temporary ETL sampling log file."

Unfortunately, I had the same problem. [:(]

Philana R. Crouch

If I try to change to a saved Layout, Logos locks up good and tight.

I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.

*Logos 9.6 Beta 1 Windows 10

0652.Logos 06-08-21 1637.zip

This was fixed in 9.6 RC 1.