SERVER error brings Verbum to a halt not offline

I am never happy when I'm brought down near the end of a task when logically I shouldn't require a server ... my search was already run, I was simply opening resources that were in the results and taking screen shots.of contents and the metadata for bibliographic data.

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MJ. Smith

weekly bump for attention 2

Philana R. Crouch

6_13_verbum.zip

I am never happy when I'm brought down near the end of a task when logically I shouldn't require a server ... my search was already run, I was simply opening resources that were in the results and taking screen shots.of contents and the metadata for bibliographic data.

What search was run, how many resources? I need more info to try to reproduce this.

MJ. Smith

What search was run, how many resources?

It happened multiple times with multiple searches. The critical element was the sudden loss of connectivity.

Philana R. Crouch

6_13_verbum.zip

I am never happy when I'm brought down near the end of a task when logically I shouldn't require a server ... my search was already run, I was simply opening resources that were in the results and taking screen shots.of contents and the metadata for bibliographic data.

Hi MJ,

I just want to clarify is this new to 9.6? Did you experience this in an earlier version?

MJ. Smith

I think it is ... but I'm often not aware of short internet outages.

Philana R. Crouch

6_13_verbum.zip

I am never happy when I'm brought down near the end of a task when logically I shouldn't require a server ... my search was already run, I was simply opening resources that were in the results and taking screen shots.of contents and the metadata for bibliographic data.

MJ,

Did you experience a crash or a hang? What happens when you try to open the resource? Do you know what resource you were trying to open? What do you mean that everything came to a halt?

MJ. Smith

Did you experience a crash or a hang?

Verbum became totally unresponsive i.e. hung or froze from the user perspective ... looping from the logs/machine perspective.

What happens when you try to open the resource?

From the user's perspective absolutely nothing happens.

Do you know what resource you were trying to open?

Each time it happened it was on a different resource.

What do you mean that everything came to a halt?

I mean that regardless of the attempted input, the screen presented to the user was unchanged; there was nothing one could try that gave any indication that it was listening to input.

Philana R. Crouch

Hi MJ,

We need to get a Proc Dump when you next experience this hang. The logs don't have enough information. You can find information here on how to get one https://wiki.logos.com/ProcDump.

If we could get that ASAP it would be helpful.

MJ. Smith

If the heat wave doesn't create a case, I'll see if I can simulate the conditions.

Philana R. Crouch

6_13_verbum.zip

I am never happy when I'm brought down near the end of a task when logically I shouldn't require a server ... my search was already run, I was simply opening resources that were in the results and taking screen shots.of contents and the metadata for bibliographic data.

This should be fixed in 9.6 RC 1.