library disappeared

bought a new computer, downloaded logos and it was working fine, purchased the free book, closed to have it uploaded and i was asked to download logos, which i did and it did not download my entire library. In fact it did not download none of my books or anything.

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Floyd Johnson

Did you use the same email address as your original order?

DAL

Did you signed in with the same email? If so, call customer service tomorrow.

DAL

David Grace

https://community.logos.com/discussion/comment/1175237#Comment_1175237

Bro Floyd, when i bought my new computer, i got a new email address from att. Before i downloaded Logos to it I changed my account address and email address and then downloaded to new computer. So I know it was on record as I had been using logos for the week. I decided to take the new book of the month, free. As i always have i closed logos and opened it and it told me to download logos. I did and everything disappeared.

JT (alabama24)

https://community.logos.com/discussion/comment/1175242#Comment_1175242

I suggest that you call Logos in the morning.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/1175242#Comment_1175242

when i bought my new computer, i got a new email address from att. Before i downloaded Logos to it I changed my account address and email address and then downloaded to new computer. So I know it was on record as I had been using logos for the week.

Welcome [:D]

Curious about operating system on new computer ?

I decided to take the new book of the month, free.

Does new book appear in Web App Library => https://app.logos.com

Logos Help Center (LHC) => Installing and Updating (Desktop) includes:

Keep Smiling [:)]

Small Heath

https://community.logos.com/discussion/comment/1175242#Comment_1175242

Bro Floyd, when i bought my new computer, i got a new email address from att. Before i downloaded Logos to it I changed my account address and email address and then downloaded to new computer. So I know it was on record as I had been using logos for the week. I decided to take the new book of the month, free. As i always have i closed logos and opened it and it told me to download logos. I did and everything disappeared.

If you changed your email address, all you did was change your contact email, not your account email which is your permanent ID. Your can't change your account email as it's your permanent ID. You need to contact CS on Monday.