Mobile App

Emil
Emil Member Posts: 1
edited November 21 in English Forum

Does anyone else have problems with pulling up the wrong info? It usually pulls up the info for the word next to the one I want.

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  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    I am sorry to hear that you are having this problem, Emil.

    Please send us your logs:

    1. Open the app.
    2. Tap the Menu icon (this icon has three horizontal lines).
    3. Tap Help.
    4. Press “Report a Problem”

    We can then investigate this further.

  • DMB
    DMB Member Posts: 3,087

    It usually pulls up the info for the word next to the one I want.

    Yep. Though it's not easy to replicate. Ditto refusing to highlight periodically (yesterday). Ditto not matching displayed verses, vs displayed reference. And on and on. Been that way for years.

    For me, the missed info word is usually vertical (yours, horizontal).

  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,439 ✭✭✭

    Hi Emil - and welcome to the forums

    Does anyone else have problems with pulling up the wrong info? It usually pulls up the info for the word next to the one I want.

    In addition to what has already been said, this problem can occur if you have an old version of the resource you are usind downloaded to your device,

    If you have it downloaded, try removing it and see if that fixes the problem.

    If that works, then download it again and see if the problem is resolved

    Graham

  • JT (alabama24)
    JT (alabama24) Member, MVP Posts: 36,472 ✭✭✭

    I concur with Graham... If the resource IS downloaded, delete it and try in the cloud. Then you can redownload it. If that doesn't work, you should respond to Joe's post (and he works for FL). 

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