downloading to devices

I just replaced my phone and I'd like to be able to initiate downloading resources in the "DEVICES" section of library information in the desktop app. My new phone appears in the list of devices but it does not have a checkbox next to it so I cannot initiate downloading resources to the device yet. How long does it take before the checkbox is available to new devices? It's an Android phone, BTW. Thanks!

Lew

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Comments

JT (alabama24)

Have you tried restarting your computer?

Lew Worthington

Great suggestion, JT, but it did not improve the situation. I've restarted the mobile app, I've renamed the new device (my phone comes from an insurance claim, so it's identical to the last one, but the name is different), I've restarted the desktop app. I wondered if FL pushes something overnight and half expected it to work this morning, but it does not. What's interesting, too, is that whether a resource is on my new device or not is not reflected in the desktop library.

While I wanted to avoid doing it, I decided to DL everything to the new phone. (I often read when wireless connections are spotty.) It takes up a huge chunk of space, but I can live with it for now. Thanks!

Barry Sewell

I don't think they have an answer for this - it is happening to me with a tablet and I have read a few posts but no answers from Logos. My desktop library does not even show my device even though it shows up under my online Logos account as a device. I have downloaded a few books to it trying to see if that would help it show up but still not there. Did it ever become active on your desktop?

Lew Worthington

No. This has been an ongoing issue for a long, long time. It's a beast with many tentacles, and appears to be getting worse. None of my devices show up on the "Mobile Devices" listing related to my account information. It's certainly related to my other issue I share with you cited here. In this latter post, Nate from FL replies that they've identified a problem when users have a significant number of devices and they're working on a fix, but I now have just one device, and it's not working and doesn't even show up in the list. This may even be related to an issue I had years ago mentioned here over 7 years ago. There are no further comments from FL and no fixes.