Logos4Setup.exe

Hello All,

When I first learned about Logos 4, I simply downloaded the Logos4Setup.exe from the Home page of Logos.com. I did not receive the file in e-mail although I am a Portfolio owner.

Recently I rebuilt my computer and needed the Logos4Setup.exe file again. I had to maneuver through piles of support documentation until I found the link to Logos4Setup.exe in the middle of a paragraph at the bottom of a page.

It seems you get the Logos4Setup.exe when you buy something. Why all the fuss? Why not just make the file available from an obvious place on the Home or Support page of Logos.com?

I'd really like to hear from Bob Pritchett about this. This policy seems, well somehow off.

Thank you all for listening,

Michael Gradel

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Rich DeRuiter

Hello All,

When I first learned about Logos 4, I simply downloaded the Logos4Setup.exe from the Home page of Logos.com. I did not receive the file in e-mail although I am a Portfolio owner.

Recently I rebuilt my computer and needed the Logos4Setup.exe file again. I had to maneuver through piles of support documentation until I found the link to Logos4Setup.exe in the middle of a paragraph at the bottom of a page.

It seems you get the Logos4Setup.exe when you buy something. Why all the fuss? Why not just make the file available from an obvious place on the Home or Support page of Logos.com?

I'd really like to hear from Bob Pritchett about this. This policy seems, well somehow off.

Thank you all for listening,

Michael Gradel

If you go to your "MyAccount" page and then click on "Order History" you can view all your purchases. If you click on them, you will see how to download (if necessary) your purchases. This includes the L4 setup engine.

Also when you purchase L4, you should have gotten an email that gave you the information to download your purchase.

Assuming you're logged in to the Logos web site, your account page is here: https://www.logos.com/MyAccount

Mark Smith

Why not just make the file available from an obvious place on the Home or Support page of Logos.com?

I've wondered about that, too. I've copied over the address to my computer to use when others need it. It is hard to find.

Rick

I know it is probably of no help now, but you can also go to the wiki and type "faq" in the search box. The link is the very first thing shown under Installation FAQs.

Edit: There have been a couple of times in the past that I could not find something (proper links and videos) and simply popped in here and got answers very quickly. Someone has always had the links that I needed. [Y]

Ward Walker

https://community.logos.com/discussion/comment/153273#Comment_153273

I agree that the setup installer is very tough to find...I've had the same issue with trying to find it; not sure if I tracked it down via the forum or wiki searches, but finally found it some hours later.

In general, the Logos web site hasn't kept up with their dramatic expansion of product--especially related to searching for things and the website's proclivity for recommending I purchase things I already own--and I'm looking forward to them rolling out a much improved (and hopefully customer-tailored) version of it.

Rosie Perera

https://community.logos.com/discussion/comment/153326#Comment_153326

I agree. I have to Google it every time I need to pass that info out to someone who's looking for it. It doesn't take me hours though, because I happen to know the filename, so I just Google that. But I understand how others would be hard-pressed to find it.

As Ward has hinted, Logos is at work at a newly revamped website, and I'm sure they will address this and other issues with it. They've collected a lot of user feedback in preparation for this overhaul, so I'm expecting it to be good. Can't wait to see it.