Logos is Crashing When Use the Concordance Tool

Paulo Bechara

Any ideas on how to solve this? Thanks.

Graham Criddle

We would need some more information

Which version of Logos 9 are you using and on what platform (Windows / Mac)?

Does it crash as you open the Tool or when you perform specific actions?

And please enable diagnostic logging and post logs after a crash (use the paperclip icon in the forum editor). Details on diagnostic logging are at https://support.logos.com/hc/en-us/articles/360027869132 

Paulo Bechara

https://community.logos.com/discussion/comment/1189669#Comment_1189669

Hi Graham, 

Thanks your kindness to help me with this.

Mac Version of Logos: 9.9.0.0016

It crashes when I attempt to change the book to be indexed and displayed in the Concordance tool

I will now follow your directions to enable diagnostic logging and post logs.

Paulo Bechara

https://community.logos.com/discussion/comment/1189669#Comment_1189669

When I attempt to put in a new book be indexed in the Concordance tool, that is when crashes. And before it crashes there appears spinning pinwheel.

Here is the file requested.

Thanks0602.LogosLogs.paulobechara.20211219-103644.zip

Dave Hooton

https://community.logos.com/discussion/comment/1189673#Comment_1189673

Here is the file requested.

Delete these files: 

• ConcordanceExternalResourceInfoManager.db
• ConcordanceExternalResourceInfoManager.db-shm
• ConcordanceExternalResourceInfoManager.db-wal

in /Users/paulobechara/Library/Application Support/Logos4/Data/eg9ff7ge.t43/Concordance/

and restart Logos.

Paulo Bechara

https://community.logos.com/discussion/comment/1189690#Comment_1189690

Perfect!

Thanks very much, Dave.