Logos is Crashing When Use the Concordance Tool

Any ideas on how to solve this? Thanks.

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We would need some more information

Which version of Logos 9 are you using and on what platform (Windows / Mac)?

Does it crash as you open the Tool or when you perform specific actions?

And please enable diagnostic logging and post logs after a crash (use the paperclip icon in the forum editor). Details on diagnostic logging are at https://support.logos.com/hc/en-us/articles/360027869132

Hi Graham,

Thanks your kindness to help me with this.

Mac Version of Logos: 9.9.0.0016

It crashes when I attempt to change the book to be indexed and displayed in the Concordance tool

I will now follow your directions to enable diagnostic logging and post logs.

When I attempt to put in a new book be indexed in the Concordance tool, that is when crashes. And before it crashes there appears spinning pinwheel.

Here is the file requested.

Here is the file requested.

Delete these files:

in /Users/paulobechara/Library/Application Support/Logos4/Data/eg9ff7ge.t43/Concordance/

and restart Logos.

Perfect!

Thanks very much, Dave.