Beta 4 Install Crash

Steven Kaminski
Steven Kaminski Member Posts: 35 ✭✭
edited November 20 in English Forum

I got the system tray icon of the Beta 4 update downloading.

Then I got the notice to "click here to install update." I did. Nothing happened. I clicked it again. I got a system error dialog box. After that, the tray icon didn't respond to anything. Logos4Setup.exe was still in memory, but it didn't look like it was doing anything.

I rebooted the machine and got the error below upon rebooting. I tried to launch L4, got the install updates dialog. It ran properly. L4 says it is Beta 4 now.

 

Steven Kaminski

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  • Melissa Snyder
    Melissa Snyder Member Posts: 4,702 ✭✭✭

    Hi Steven,

    Is the build next to Beta 4 in the About Logos Bible Software screen (4.0.2.9821) or (4.0.2.9786)?  There were two software updates last night. If it's the first one, 9821, all should be fine. However, if you could attach the 'DigitalLibraryInstall.log' and 'logos4setup.log' files found in \Documents\Libronix Log Files, they may help us to determine what happened and how to prevent it in the future.

    Thanks,
    Melissa

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