Crash when trying to copy text from a pop-up footnote.

Tim Hensler

Logos 9.12 Beta 1 (9.12.0.0002); Windows 11 (with 11th Generation i7 and Intel Iris Xe Graphics)

Replication:

Open NLT Bible to Genesis 45:7
Click on the asterisk at the end of the verse
Highlight the text in the pop-up window
Right-click on the text
After a short pause, Logos closes.

Expectation:

I was expecting the context menu to open when I right-clicked on the highlighted text so I could copy the text.

Observations:

If I highlight the text in the pop-up footnote and press CTL+C, the text is successfully copied with no crash.
Trying to execute the Right-click context menu triggers the crash.
The same thing happens with other pop-up footnotes in NLT
The same thing happened with pop-up footnotes in

ESV Bible, footnote z at Genesis 43:16
Synopsis of the Books of the Bible: Genesis to 2 Chronicles (LLS:SYNBBL01GE), footnote 2 at https://ref.ly/logosres/synbbl01ge?ref=Bible.Ge2.1-7&off=143&ctx=wn+portion+as+such.+~Hence+the+Lord+2+God

Logs from replication process above:

2110.Crash on Copy Footnote.zip

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Comments

Jack Caviness

Replication:

Open NLT Bible to Genesis 45:7

Click on the asterisk at the end of the verse

Highlight the text in the pop-up window

Right-click on the text

After a short pause, Logos closes.

Logos 9.12 Beta 1 Mac OS 12.0.1

This worked normally on the Mac OS.

Marco Ceccarelli

Exactly my problem. Beside, when I right click on any word and I open the context menu, it doesn't open fully, to the very bottom. For instance I cna't see "Report typo"

Marco

(thanks Tim to host me)

SineNomine

This is also happening on Verbum on Windows. It is not specific to a particular Bible/footnote.

Andrew Batishko

Thanks for the report. We are currently working on fixing this bug. I'll add a link to this thread to the case.

Philana R. Crouch

Logos 9.12 Beta 1 (9.12.0.0002); Windows 11 (with 11th Generation i7 and Intel Iris Xe Graphics)

Replication:

Open NLT Bible to Genesis 45:7

Click on the asterisk at the end of the verse

Highlight the text in the pop-up window

Right-click on the text

After a short pause, Logos closes.

Expectation:

I was expecting the context menu to open when I right-clicked on the highlighted text so I could copy the text.

Observations:

If I highlight the text in the pop-up footnote and press CTL+C, the text is successfully copied with no crash.

Trying to execute the Right-click context menu triggers the crash.

The same thing happens with other pop-up footnotes in NLT

The same thing happened with pop-up footnotes in

ESV Bible, footnote z at Genesis 43:16

Synopsis of the Books of the Bible: Genesis to 2 Chronicles (LLS:SYNBBL01GE), footnote 2 at https://ref.ly/logosres/synbbl01ge?ref=Bible.Ge2.1-7&off=143&ctx=wn+portion+as+such.+~Hence+the+Lord+2+God

Logs from replication process above:

2110.Crash on Copy Footnote.zip

This has been fixed in 9.12 Beta 2.