Cannot open any guide without Logos either freezing or crashing

Hello everyone. I want to say that my logs are attached. Next, I am trying to open my guides/workflows and when I do each time either Logos freezes up or crashes on me. When I do this my PC (Windows 10) always runs hot and it slows down all internal capacities. I am a bit confused as it has never done this before.

5432.Logs.zip

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Comments

MJ. Smith

You have Logos up and running for other functions? I'm confused because you seem to have a licensing/web issue. Have you tried starting holding down CNTRL, then logging in again?

Andrew Batishko

There is one crash apparent in your logs which happens when you drag a started workflow from the pinned area into the list below it. This would normally unpin the item, but will instead crash the application on Windows. I've created a case for this issue.

However, it looks like your log files were not collected immediately following the crash that you are describing. Please recreate the crash, and upload log files before restarting the application.

Philana R. Crouch

Hello everyone. I want to say that my logs are attached. Next, I am trying to open my guides/workflows and when I do each time either Logos freezes up or crashes on me. When I do this my PC (Windows 10) always runs hot and it slows down all internal capacities. I am a bit confused as it has never done this before.

5432.Logs.zip

This has been fixed in 9.13.