iOS Logos 9: Highlights No Longer Display
After using Logos for several months, having made numerous highlights with notes attached, this morning Logos 9 on iOS will no longer display any of my highlights. I have confirmed that the toggle for "Show Notes/Highlights" is enabled. I have tried manually synchronizing, restarting my phone, and uninstalling and reinstalling the app. Nothing has made any difference.
When I access Logos 9 on my Windows PC, I do see my highlights, so I know they aren't lost. The night before the highlights disappeared, I was using Logos on my PC, but I have done that before and never had any issues. Another possibility: the "Book Info" page for LEB on my phone appears to show that it may have been updated recently, on the 20th of April. Since this appears to be a publication date, it may not have synchronized down to my phone for several days. Would an updated Bible resource potentially create this problem?
Any thoughts or suggestions?
Thanks,
James Aylard
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Also have same issue. Running 9.12.0 on Ipad. LEB updated 4-20-2022. Highlights and note icons disappeared from resource, but still in notes document. New highlights can be added and are visible.
It appears the LEB update does not sync with notes created on earlier version.
Logos, is there any way to correct this?
I just received a reply from Faithlife Support acknowledging the issue and promising a fix:
“Thank you for reaching out to us! We apologize for the trouble, though we are happy to say that a resolution is underway. While we do not have an exact release time for this fix, we are aiming to release an update to the Lexham English Bible within the week to resolve this behavior. We greatly appreciate your patience in the meantime!”
Thanks,
James Aylard
This issue has been fixed. Highlights are now working. If you do not see your old highlights automatically, then we kindly ask that you re-install the app. We deeply apologize for the inconvenience.
Ali, I can also confirm that the fix worked for me on iOS once I reinstalled Logos. I appreciate your team’s quick response in resolving the issue. Thank you!
James Aylard
I am having the same problem as you describe in your first paragraph. I have not uninstalled and reinstalled. Still looking for a solution.
Thanks,
Linden Lawrence
Yes to your question. Delete the resource and download it again. See if that brings resolution
macOS, iOS & iPadOS |Logs| Install
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I thought I could figure out how to delete a downloaded resource in the iOS app, but apparently not.
when I do this, nothing happens. What am I missing?
Thanks.
<However>
I forgot that the LEB is unable to be deleted.
Also, your screenshot is not what I expect to see. Which specific version of the app are you running?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
9.12.0(0035) on iOS.