iOS Logos 9: Highlights No Longer Display

After using Logos for several months, having made numerous highlights with notes attached, this morning Logos 9 on iOS will no longer display any of my highlights. I have confirmed that the toggle for "Show Notes/Highlights" is enabled. I have tried manually synchronizing, restarting my phone, and uninstalling and reinstalling the app. Nothing has made any difference.

When I access Logos 9 on my Windows PC, I do see my highlights, so I know they aren't lost. The night before the highlights disappeared, I was using Logos on my PC, but I have done that before and never had any issues. Another possibility: the "Book Info" page for LEB on my phone appears to show that it may have been updated recently, on the 20th of April. Since this appears to be a publication date, it may not have synchronized down to my phone for several days. Would an updated Bible resource potentially create this problem?

Any thoughts or suggestions?

Thanks,

James Aylard

Find more posts tagged with

Mobile App

Comments

JT (alabama24)

Yes to your question. Delete the resource and download it again. See if that brings resolution

James Aylard

Yes to your question. Delete the resource and download it again. See if that brings resolution

I thought I could figure out how to delete a downloaded resource in the iOS app, but apparently not.

when I do this, nothing happens. What am I missing?

Thanks.

JT (alabama24)

I thought I could figure out how to delete a downloaded resource in the iOS app, but apparently not.

Go to the Library and filter for downloaded books.
Find a book you want to delete (from downloads) and click on the kebob menu (three vertical dots) to the right of the resource.
Click "Remove Download."

I forgot that the LEB is unable to be deleted.

Also, your screenshot is not what I expect to see. Which specific version of the app are you running?

James Aylard

Also, your screenshot is not what I expect to see. Which specific version of the app are you running?

9.12.0(0035) on iOS.

Pierre Hanhart

I have the same issue. I can create new highlights but existing notes don’t display in the bibles.

James Aylard

I have the same issue. I can create new highlights but existing notes don’t display in the bibles.

Thanks, Pierre, for confirming you have the same issue. The question now seems to be whether the issue affects everyone, or just some users?

Shannon

Also have same issue. Running 9.12.0 on Ipad. LEB updated 4-20-2022. Highlights and note icons disappeared from resource, but still in notes document. New highlights can be added and are visible.

It appears the LEB update does not sync with notes created on earlier version.

Logos, is there any way to correct this?

Shannon

Also, my note and highlight markers do appear in the online desktop version.

James Aylard

I just received a reply from Faithlife Support acknowledging the issue and promising a fix:

“Thank you for reaching out to us! We apologize for the trouble, though we are happy to say that a resolution is underway. While we do not have an exact release time for this fix, we are aiming to release an update to the Lexham English Bible within the week to resolve this behavior. We greatly appreciate your patience in the meantime!”

Thanks,

James Aylard

Ali Pope

Update:

This issue has been fixed. Highlights are now working. If you do not see your old highlights automatically, then we kindly ask that you re-install the app. We deeply apologize for the inconvenience.

Tim Erman

Got it. I needed to re-install the app on both Android and IOS platforms, but I can confirm that both mobile apps are now working properly.

Thank you!

James Aylard

This issue has been fixed. Highlights are now working. If you do not see your old highlights automatically, then we kindly ask that you re-install the app. We deeply apologize for the inconvenience.

Ali, I can also confirm that the fix worked for me on iOS once I reinstalled Logos. I appreciate your team’s quick response in resolving the issue. Thank you!

James Aylard

Linden Lawrence

I am having the same problem as you describe in your first paragraph. I have not uninstalled and reinstalled. Still looking for a solution.

Thanks,

Linden Lawrence

Graham Criddle

I am having the same problem as you describe in your first paragraph. I have not uninstalled and reinstalled.

As per Ali's post (just above) Faithlife is requesting that, in these situations, we deinstall and reinstall the app.

Are you able to do that?