This afternoon my LOGOS Kindle App is shutting down immediately after starting up. It opens for two or three seconds and then shuts down. No error message is displayed.
Anybody else seeing problems in Kindle or Android devices?
I am having the same problem.
Right now, mine is behaving well.
Fire HD 10 (11th Gen 2021) Fire OS 7.3.2.2 Logos 9.13
Yes the app for Kindle is loading slowly and crashes repeatedly; something needs to be done to remedy this problem.
This afternoon my LOGOS Kindle App is shutting down immediately after starting up. It opens for two or three seconds and then shuts down. No error message is displayed. Anybody else seeing problems in Kindle or Android devices?
I did a little troubleshooting and found that one may need to install an update for Kindle to function properly.
Thanks! Updating now.
Have all updates but the app still crashes.
Confirmed. Same crashes happening after the update.
Have all updates but the app still crashes. Confirmed. Same crashes happening after the update.
Norman and Jan, and anybody else who is still having this problem-
Please send us your logs:
1. Open the app.2. Tap the Menu icon (this icon has three horizontal lines).3. Tap Help.4. Press “Report a Problem”5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.
Where can I find the logs when the app crashes on starting up?
Can't get to logs as app never opens.
He most likely updated Kindel OS
Tried this.
How were you able to update if system crashes immediately upon opening?
Maybe it was a Fire OS update.
Perhaps if everyone would suffix their reply with the exact details of the action (version numbers, etc.), it might help others evaluate what has been tried.
How were you able to update if system crashes immediately upon opening? Maybe it was a Fire OS update. Perhaps if everyone would suffix their reply with the exact details of the action (version numbers, etc.), it might help others evaluate what has been tried.
Fire OS 7.3.2.2 Logos 9.13
Did some checking uninstalled. Reinstalled started downloading Lexham Bible Dict and the app started crashing.
Okay, I managed to send a log now by tapping faster than the app was able to crash.
Uninstalled and reinstalled 4 times and limited download of resources and the app is working for now.
I have the strong suspicion that the video resource from the free book of the month is the culprit.
I got the solution from Antonio Cedillo from FL support. On Android devices, paste the following link into the Google app (not the browser, not Chrome, but the actual Google app): logos.com/mobile/layout/default
Of course the Google app doesn't work on Kindle Fire, so I made up the following workaround:
Go to the app settings, look for the Logos app, and configure it so that links to logos.com are opened in the Logos app, and not the browser. Then click the link in the Silk browser. It doesn't work when the link is pasted into the URL bar, but it needs to be clicked. So I'll make a clickable link here: https://logos.com/mobile/layout/default
Hello. We have resolved this issue. Thank you for your patience!
