HSV (Herz. Statenvertaling) is not opening in Logos Mobile on Android Device.

The HSV (Herziene Statenvertaling) can be downloaded in Logos Mobile on my Android Device, but is not opening because of an "unknown error".

I can download and open HSV without any problems on:

MacBook Air (desktop app and mobile app)
iPhone (mobile app)

But not in Logos Mobile on Android Device (Onyx Boox Poke2 with Android 9). The TOC (chapters) is available, but doesn't bring you to the contents.

I tried to

Download and open several other resources at random. Running fine, no problems
Remove HSV from the device. Download it again. Not opening
Close the App several times and reopen it. Let it sync. Download HSV again. Not opening
Turn the device off and on again. Download HSV again. Not opening
Tick the Poke2 box in the HSV info panel (library) in Desktop app. Download HSV again on Android device. Not opening.

HSV info:

LLS:HRZNSTTNVRTLNG
2022-05-10T01:00:54Z
HRZNSTTNVRTLNG.logos4

@Faithlife: I think there is a problem with this resource. Please have a look at it. Thank you!

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Comments

Daniel M

I have exactly the same problem, the Herziene Statenvertaling is giving an error on all my Android devices.

Bram Koerts

https://community.logos.com/discussion/comment/1207871#Comment_1207871

Same problem on my android.

Michel Pauw

https://community.logos.com/discussion/comment/1208003#Comment_1208003

Same on my iPad.

Michel Pauw

https://community.logos.com/discussion/comment/1208034#Comment_1208034

Please vote this up at:

https://feedback.faithlife.com/boards/logos-mobile-app/posts/hsv-is-not-opening-on-mobile-device

NB.Mick

The HSV (Herziene Statenvertaling) can be downloaded in Logos Mobile on my Android Device, but is not opening because of an "unknown error".

I can download and open HSV without any problems on:

MacBook Air (desktop app and mobile app)

iPhone (mobile app)

But not in Logos Mobile on Android Device

Luuk,

this may be the same issue as with the new German language Basisbibel that shipped recently. FL now put a warning on the product page that Basisbibel will not be available on mobile devices "for a short time" after shipment. I'd assume that when they fix the problem for the one, this will fix the problem for the other, too - and I hope this really is only a short time.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1208034#Comment_1208034

Same on my iPad.

Michel, this resource will open on iPads and iPhones, as long as the latest version of our app (9.13) is installed.

Please open the Logos app. Then tap on the Menu icon (three horizontal lines in the lower right), tap on “Help:, then go to “App Info” > “Version” to confirm which version has been installed.

You will need to have iOS /iPad Os 14.1 or higher to run the current version of our app. If so, you should be able to run updates from the App Store, or re-install to get up to date.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1208109#Comment_1208109

Android users, please accept our apologies.

This book will become available in our Android app when the next update is released.

Luuk Dondorp

https://community.logos.com/discussion/comment/1208111#Comment_1208111

Android users, please accept our apologies.

This book will become available in our Android app when the next update is released.

Joe, thank you for your answer. Can you inform us when this update will be released. I do hope that this is really soon!

Luuk Dondorp

https://community.logos.com/discussion/comment/1208127#Comment_1208127

This book will become available in our Android app when the next update is released.

Well...this was really soon! I can open it now on my Android device. Thank you.

Daniel M

https://community.logos.com/discussion/comment/1208111#Comment_1208111

Hi Joe, thanks so much for the quick fix!