Ongoing Sync Issues

For a long time (over a year?), I am having intermittent sync issues on my Mac.

The problem occurs when I have a complex layout with linked panels and numerous open resources and floating windows. I then get the red "!" in the sync circle. Clicking the sync circle causes it to spin for a bit, but then the "!" comes back stating that there are sync errors.

When I close all panels and resources, click again on the sync circle, the sync works successfully.

I have a good Internet connection and have tried different locations and countries. The same problem occurs.

Here is a log with

1) sync error

2) closing all panels and resources

3) successful sync

3365.LogosLogs.20220707-060744.zip

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Comments

Armin

Just to clarify: The problem only occurs intermittently.

Jackie Watts

https://community.logos.com/discussion/comment/1213192#Comment_1213192

I experience this as well. I usually just close Logos and restart, which fixes the issue.

Armin

https://community.logos.com/discussion/comment/1213218#Comment_1213218

I experience this as well. I usually just close Logos and restart, which fixes the issue.

Yes, this is also what I do. However, it is a bit annoying how we got used to the quirks of Logos and just put up with them. I hope that Logos 10 will fix some of these long-standing bugs, as well as the interface inconsistencies that I regularly complain about.

MJ. Smith

https://community.logos.com/discussion/comment/1213222#Comment_1213222

Interesting - I get this problem only when my entire internet connection is slow or unavailable, never as a random bug.

Armin

https://community.logos.com/discussion/comment/1213224#Comment_1213224

Interesting - I get this problem only when my entire internet connection is slow or unavailable, never as a random bug.

With me, it happens about 80% of the time after using a complex layout with many open resources and guides for ~30 mins. I initially also thought it was my Internet connection, however, since we got Fiber in our area, this cannot be the issue anymore. In addition, it happens independent of the location, ISP, and even country.

MJ. Smith

https://community.logos.com/discussion/comment/1213225#Comment_1213225

I rarely have a large number of resources open but when I've been working for several hours, I do see what I suspect is a memory leak.

Armin

https://community.logos.com/discussion/comment/1213229#Comment_1213229

I do see what I suspect is a memory leak.

That's what I assume as well. But I thought that today's programming tools can prevent this from happening. Long time since I last programmed.

Philana R. Crouch

For a long time (over a year?), I am having intermittent sync issues on my Mac.

Can you provide a screenshot of a layout where you have this occur and how long it's open? That will help narrow things down.

Armin

https://community.logos.com/discussion/comment/1214061#Comment_1214061

Here are screenshots of the three Logos windows that I often use when I get the sync issues:

Armin

https://community.logos.com/discussion/comment/1214638#Comment_1214638

Regarding the time it takes for the problem to appear: I haven't found a reliable pattern so far. This morning, the issue started immediately after the layout was loaded.