"Preparing your library...FOREVER!"

Ben
Ben Member Posts: 1
edited November 21 in English Forum

So today I decided to bite the bullet and get into Logos 9 silver. I already the desktop app. after my purchase I opened the app again and it had a synchronization issue. killed it, reopened, still had the issue. restarted my computer and reset my password (it made me log back in after restart). it logged me in fine. I watched the progress status bar as it was downloading. all was fine. I was logged in, browsing around the app when suddenly the app crashed. I get the dreaded "logos quit unexpectedly..." message. I reopen the app and now its forever stuck on the "preparing your library" screen and the app won't open. 

MacBook Pro running Catalina. 

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  • MJ. Smith
    MJ. Smith MVP Posts: 53,132

    Welcome to the forums. Without logs, I can only ask if Faithlife Status might be related

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Dave Hooton
    Dave Hooton MVP Posts: 35,681

    I reopen the app and now its forever stuck on the "preparing your library" screen and the app won't open. 

    Quit Logos. Then enable diagnostic logging, restart Logos and upload zipped files via the paperclip icon when it gets stuck or crashes.

    Dave
    ===

    Windows 11 & Android 13

  • Rev. Paul L. Vasquez
    Rev. Paul L. Vasquez Member Posts: 6

    It is also doing this to me, as well as telling me additional resources are available upon restart but after restart nothing is there except the notification 

  • Dave Hooton
    Dave Hooton MVP Posts: 35,681
    https://community.logos.com/discussion/comment/1214388#Comment_1214388

    It is also doing this to me, as well as telling me additional resources are available upon restart but after restart nothing is there except the notification 

    This requires logs are per my previous post.

    Dave
    ===

    Windows 11 & Android 13

  • Beloved Amodeo
    Beloved Amodeo Member Posts: 4,181 ✭✭✭

    I reopen the app and now its forever stuck on the "preparing your library" screen and the app won't open. 

    MacBook Pro running Catalina. 

    First, you should be on Monterey 12.5 MacOS. Second, different scenario but similar circumstance, I simply restarted with password and problem resolved YMMV.

    Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

    International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

    MacBook Pro MacOS Sequoia 15.1 1TB SSD 

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