Can't open Verbum 9

Mark Nolette
Mark Nolette Member Posts: 508 ✭✭
edited November 21 in English Forum

I just encountered this problem a few moments ago, for the very first time.  

I am running Verbum on macOS.  When I click the Verbum icon to start Verbum, I get the small window that asks me to sign in using my Faithlife account. I enter my email address and password, but the "sign in" button remains grayed out, so I cannot start Verbum.  

Any ideas as to what is going on and how I could address the issue?  Thanks!  

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Comments

  • David Wanat
    David Wanat Member Posts: 1,829 ✭✭✭

    This may fall under things you already tried, but did you try hitting "enter" after typing in the password?

    WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
    Verbum Max

  • Dave Hooton
    Dave Hooton MVP Posts: 35,680

    That would suggest you were using the wrong credentials. Try again. If this continues I suggest you contact Customer Service

    Dave
    ===

    Windows 11 & Android 13

  • Mark Nolette
    Mark Nolette Member Posts: 508 ✭✭
    https://community.logos.com/discussion/comment/1214376#Comment_1214376

    I tried my iPad and my Windows tablet.  Verbum opened up without an issue on both devices.  That perplexed me even more. So, I went back to basics.  I started Verbum on my Mac and typed in the password manually, rather than have the password automatically fill in.  That did it.

    I still don't know why that sign-in window came up in the first place, but I'm up and running again.  

    Thanks for offering help!  

  • Beloved Amodeo
    Beloved Amodeo Member Posts: 4,181 ✭✭✭
    https://community.logos.com/discussion/comment/1214378#Comment_1214378

    I tried my iPad and my Windows tablet.  Verbum opened up without an issue on both devices.  That perplexed me even more. So, I went back to basics.  I started Verbum on my Mac and typed in the password manually, rather than have the password automatically fill in.  That did it.

    I still don't know why that sign-in window came up in the first place, but I'm up and running again.  

    Thanks for offering help!  

    The same thing happened to me recently. My solution and result was the same. So, your not alone. Some funny business with Logos.[^o)]

    Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

    International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

    MacBook Pro MacOS Sequoia 15.1 1TB SSD 

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,489
    https://community.logos.com/discussion/comment/1214378#Comment_1214378

    I started Verbum on my Mac and typed in the password manually, rather than have the password automatically fill in.  That did it.

    I didn’t realize that this was your issue, but I experienced this too recently. It is either a bug or a limitation of the software. 

    macOS, iOS & iPadOS | Logs |  Install

  • Philana R. Crouch
    Philana R. Crouch Member, Logos Employee Posts: 4,597

    I just encountered this problem a few moments ago, for the very first time.  

    I am running Verbum on macOS.  When I click the Verbum icon to start Verbum, I get the small window that asks me to sign in using my Faithlife account. I enter my email address and password, but the "sign in" button remains grayed out, so I cannot start Verbum.  

    Any ideas as to what is going on and how I could address the issue?  Thanks!  

    Hi Mark,

    We have a case open for this issue, I've added a link to this thread.

    How to Enable and Submit Log Files

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