Pricing Error and Faithlife's Integrity

After I placed my initial order on the morning of the launch, I noticed some oddities with the way standard silver was displaying after the purchase. It was not showing owned as the other packages, but I figured it was just a glitch and it did correct shortly after.

I also had some concerns that the standard sliver package wasn't calculating dynamic pricing correctly, but I figured I would check with someone later on after the launch.

Last night, I received a $200 credit on my purchase after not having said anything to anyone, so not only did they catch the problem, but they went back and found people who had been negatively affected even if the individuals did not catch it themselves.

I appreciate the due diligence and integrity!

Thanks!

Find more posts tagged with

Comments

Mattillo

Interesting. I purchased L10 Gold and L10 Reformed Gold. I wonder if I was affected

Veli Voipio

https://community.logos.com/discussion/comment/1228255#Comment_1228255

It was evening on this other side of the world, and I felt there were some delays or so in the server or communication lines. After adding items I used the reload button, and it seemed to help.

Bought two golds, two bronzes, two starters, and one book. As far as I can see it, the total price was incredibly fair, although I cannot say whether it was exactly right. [:)]

David Thomas

I appreciate the due diligence and integrity!

[Y][Y]

Friedrich

After I placed my initial order on the morning of the launch, I noticed some oddities with the way standard silver was displaying after the purchase. It was not showing owned as the other packages, but I figured it was just a glitch and it did correct shortly after.

I also had some concerns that the standard sliver package wasn't calculating dynamic pricing correctly, but I figured I would check with someone later on after the launch.

Last night, I received a $200 credit on my purchase after not having said anything to anyone, so not only did they catch the problem, but they went back and found people who had been negatively affected even if the individuals did not catch it themselves.

I appreciate the due diligence and integrity!

Thanks!

great story! ngl, when I saw the post title, i expected to see yet another post about someone questioning FL integrity (of which i have always believed they walk with integrity)

abondservant

https://community.logos.com/discussion/comment/1228287#Comment_1228287

This is usually my experience with FL.

If there is an error, they always do what is in the best interest of the customer.

If they catch it before I do, they make it right before I figured out what was up. If I figure it out first, they make it right for everyone else too.