Indexer Keeps Crashing

I added volume 12 of the Theological Journals. Logos4 indexed, and when I merged the index it crashed and keeps crashing. Any suggestions?

Here is the index file 4861.Logos4Indexer.log

Here is Logos file 38232.Logos4.log

Thanks,

Karl

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Dave Hooton

The message is saying that access to the LibraryIndex path is denied. Try:-

stopping background programs like Security Suites accessing your Logos4 path (C:\Users\Karl\AppData\Local\Logos4)
stop logos4.exe normally and use Task Manager to kill any instances of logos4.exe, logos4indexer.exe (unless it is actually indexing)
restart L4 and retry the Merge command

Karl K Nell

https://community.logos.com/discussion/comment/158133#Comment_158133

Dave,

I made sure security suite was not running, and I rebuilt the index. It still failed.

Here are the logs 3441.Logos4Indexer.log

Karl

Karl K Nell

https://community.logos.com/discussion/comment/158225#Comment_158225

My indexer has stop crashing but I now need help because it keeps indexing every time Logos4 opens. I rebuilt the index once all ready and that did not help.

Karl

Dave Hooton

https://community.logos.com/discussion/comment/158439#Comment_158439

Please upload the indexer & logos4 logs (compressed preferably) you got after the rebuild.

Karl K Nell

https://community.logos.com/discussion/comment/158475#Comment_158475

Here are my logs

1346.Logos4Indexer.zip

0576.Logos4.zip

Dave Hooton

https://community.logos.com/discussion/comment/158531#Comment_158531

The last index was performed because the Bible Index at C:\Users\Karl\AppData\Local\Logos4\Data\owdxk0xz.hpt\BibleIndex had been deleted!?

What is happening now?

BTW you can select multiple files and they will be compressed into 1 file.

Karl K Nell

https://community.logos.com/discussion/comment/158540#Comment_158540

Dave,

It still indexes when I open Logos4. Is there any reason the Bible Index would delete itself?

Karl

Karl K Nell

https://community.logos.com/discussion/comment/158608#Comment_158608

As of 8:44 pm, my logs again state that "BibleIndex Doing a full re-index because the existing index seems to have been deleted." Is there any idea why my existing index is being deleted?

Also, this time I am letting it index while being offline to see if anything changes.

Karl

Dave Hooton

https://community.logos.com/discussion/comment/158662#Comment_158662

Have you checked the contents of the BibleIndex folder after an Index and checked its Security (it should be similar to the LibraryIndex).

Can you perform a Bible Search after an index?

Karl K Nell

https://community.logos.com/discussion/comment/158669#Comment_158669

I can do a bible search and a basic search and get results.

Dave Hooton

https://community.logos.com/discussion/comment/158672#Comment_158672

The image of BibleIndex looks wrong - was this done during indexing? Either way, delete the contents of the folder and then restart L4

Karl K Nell

https://community.logos.com/discussion/comment/158744#Comment_158744

Dave,

The problem is resolved as of today. I had a backup that kept updating when my system changed. Why backup anything when it's kept in the clouds? IDK! Anyway thanks for your help!

Karl

Dave Hooton

https://community.logos.com/discussion/comment/158860#Comment_158860

I had a backup that kept updating when my system changed.

Could you explain this, please? Backup of what?

Karl K Nell

https://community.logos.com/discussion/comment/158946#Comment_158946

I currently run a program called WD Anywhere Backup. When I was running Logos 3, I backed up my resources, notes, preferences, etc. Since Logos4 works in the clouds, I don't need to backup these files any more but the program was still backing up my C drive when changes were made. I forgot to disable this function.