"Most L10 features" available, while buying the complete L10 features

Huh... as far as I know, I bought the complete L10 features set... And now my Logos program on PC says this... "Most Logos 10 features"

Using the link tells me I have to buy somtehing else for usd 77,00 to have the features-set complete.

I think this is strange.

Or am I wrong?

Find more posts tagged with

Desktop App

Comments

Dave Hooton

Huh... as far as I know, I bought the complete L10 features set... And now my Logos program on PC says this... "Most Logos 10 features"

Using the link tells me I have to buy somtehing else for usd 77,00 to have the features-set complete.

What does your Order History say that you have purchased for L10? Was it the Logos 10 Full Feature Upgrade?

Can you provide a screenshot of the page saying you have to buy something else?

Marco van Tol

https://community.logos.com/discussion/comment/1230228#Comment_1230228

Hi Dave,

The link in my PC Logos 10 apps leads me to this:

And my invoice tells me:

Mark Smith

https://community.logos.com/discussion/comment/1230230#Comment_1230230

Marco, you bought the Silver Feature Upgrade. There is another level above that: the Full Feature Upgrade. This explains why you do not have all the L10 features, which only come in the Full Feature Upgrade. The price you are seeing is the difference you would have paid had you purchased the Full Feature Upgrade in the first place. Perhaps you didn't see it.

Marco van Tol

https://community.logos.com/discussion/comment/1230239#Comment_1230239

Okay, now I get it. Thank you!!!
I read it as if my update (from silver L9 to silver L10) was not complete and for the complete features L10 silver I had to pay some more.
But so this is the jump to the Full Upgrade.
Thank you for responding. I am reassured again.
Marco

Dave Hooton

https://community.logos.com/discussion/comment/1230230#Comment_1230230

You have the Silver Feature Upgrade which is one below the Full Feature Upgrade. The extra $74 will get you all the features, but I would compare the two to be sure that you need it e.g. the Silver Interlinears and Datasets may be complete enough for you.

Marco van Tol

https://community.logos.com/discussion/comment/1230241#Comment_1230241

Thank you Dave. Mark had also explained some things and indeed what you say is correct. I misunderstood. I thought my update from L9 silver to L10 silver was incomplete. I thought that was strange. But it only showed that I could make another step from Silver to Full. I'm not going to do that, but now I understand.
Thank you all!!!