Books not loading on Web App, keep getting Error
I'm having trouble getting books and bibles to consistently load in the web app. They look like this:
Comments
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Hi Kiyah, we apologize for not being able to load some resources. Our team is investigating this issue, but can you please provide some more details:
1. The steps you took leading up to the error message
2. What OS and browser are you on?
3. Does this happen with all of your resources? If not, what resources are loading correctly?
Thanks in advance for the additional details!
Ali Pope | Logos Desktop and Mobile Program Manager
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This was last week, things are working this week. Not sure what changed.
1. I was using Chrome on a Windows 10 PC.
2. There weren't any special steps I was taking that I can recall. I was opening resources from both the search window and the command box
3. Some of my resources would load but most of them weren't loading. Sometimes they would load, but then when I switched to a different tab and then switched back that same resource wouldn't load again. There didn't seem to be a pattern of which types of resources would load and which would not. Nothing was working consistently.
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I'm glad things are working now. A developer looked into your specific issue and wondered if you may have had a spotty Wifi connection based on your logs. Could that have been a possibility?
Nonetheless, please feel free to reach back out if this occurs again.
Ali Pope | Logos Desktop and Mobile Program Manager
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Ali Pope said:
A developer looked into your specific issue and wondered if you may have had a spotty Wifi connection based on your logs. Could that have been a possibility?
That is a definite possibility, especially since everything is working great now. (I think my WiFi ended up happening to get reset because of a power outage in my area earlier this week. That likely fixed things.) Thanks for looking into it. It wasn't really obvious at the time because other websites were working.
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I'm having the same issue on the latest MAC browsers with Safari, Brave (Chrome OS), and Sea Monkey (Mozilla)
Here's what it looks like:
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I am not having troubles on Safari 16.4 running on macOS 13.3. It is likely something particular to your internet and/or computer setup.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
I've been using the same set up and accessing the Logos App for years. Just wondering 'why' it's happening now! That was my office MacBook Pro; just tried it on my home's Mini Mac and got the same thing. I'm wondering if it's a MAC OS upgrade thing
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It is working for me on three macs.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Safari is working for me...
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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Well, it's working fine now on my MiniMac OS Monterey 12.6.4. Might be something on my end with browser setup
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