L10 installation problem

Colin Pretorius

I’ve tried unsuccessfully to install L10 on a new Win 10 PC. The process followed was as follows

1. Clean install on W10 Pro, 32bit, version 21H2 with 4gb Ram
2. Logged in as only user, (with administrative privileges)
3. Downloaded Logos10 setup file (LogosSetup) from  https://www.logos.com/downloads/298
4. Started setup program2821.LogosSetup.zip
5. Setup program briefly displays “Logos Bible Software Setup” with following messages:

Please wait while setup downloads files
Downloading Logos installer script

The progress window then very briefly displays before window being closed and nothing further being done.

I've noticed that the install process creates a Logos Install folder in %localappdata%  (c:\users\username\Appdata\Local). This folder contains a blank folder (Installers) and the file Logos4WebScript.lbx.dat

Based on advice seen re a similar problem that some users on L5 and L6 encountered, Ieleted the logos folder in  %localappdata%  and  restarted setup. The same issue occurs

 Please note L8 install perfectly fine on the same system

Any suggestions? Logfile attached.

 

NB.Mick

install on W10 Pro, 32bit, version 21H2 with 4gb Ram

as per https://support.logos.com/hc/en-us/articles/360007506971 Logos 10 requires 64bit Windows

Colin Pretorius

https://community.logos.com/discussion/comment/1232136#Comment_1232136

Thanks Mick. I obviously missed that!