Notes: Problem with entering text after copy & paste into mobile

Paul M · November 2022

Hi there

This is the first of number of serious problems with the notes on Android mobile. The first of which is shown in this video: https://youtube.com/shorts/Q5nubhxXLSo. I copy & paste some text into a note and then try to add text to that note. As soon as the text results in the text moving to the next line, a) the text is invisible b) any text entered is not saved.

I believe that this issue has been present for several years, but I've not really turned my attention to capturing it for reporting. I'll post the other two issues shortly.

thanks

Paul

PS I use plenty of other apps on my Android phone to edit documents etc without these issues, they are Logos specific. For instance I use, the Office Apps, Word etc, Gmail, Outlook. Facebook, Drive, Teams etc

Ali Pope · November 2022

Hi Paul, we apologize for these issues you're seeing with notes. I've created a case for both of these issues and will let you know when they have been resolved. Thank you for your patience and continued bug reports!

Paul M · November 2022

https://community.logos.com/discussion/comment/1235031#Comment_1235031

Thanks Ali. These four issues taken together mean that using notes is a poor experience, indeed they make it virtually unusable when deleting anything more than a few words. Perhaps once you've reviewed them all you could provide a timescale for resolution please?

MJ. Smith · November 2022

https://community.logos.com/discussion/comment/1235036#Comment_1235036

Paul M said:
Perhaps once you've reviewed them all you could provide a timescale for resolution please?

Generally, Faithlife will not provide estimated resolution dates until the correction is released into a beta or SR.

Ali Pope · November 2022

https://community.logos.com/discussion/comment/1235090#Comment_1235090

As MJ mentioned, we try not to provide timelines in this way. Factors may arise unexpectedly that prevent us from meeting a promised timeline. That being said, I've elevated these issues to our development team for investigation and I will update you as new information becomes available.