"Something went wrong." in Searches

Lew Worthington
Lew Worthington Member Posts: 1,538 ✭✭✭
edited November 21 in English Forum

Using the latest L10 in Android always results in "Something went wrong" with a link to "Try again." This has happened consistently with All searches and with Books searches in All Books, apparently regardless of what I'm trying to search for. I was able to search "All Open Books" successfully. The error message pops up after looking for about 15 seconds.

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  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Community Manager, Logos Employee Posts: 1,169

    I am sorry to hear that you are having this problem, Lew.

    Please send us your logs, this could provide us with information about this problem.

    1. Open the app.
    2. Tap the Menu icon (this icon has three horizontal lines).
    3. Tap Help.
    4. Press “Report a Problem”
    5. A pre-addressed email will open with a log file attached automatically. Please mention in the body of the email that this is for Joe's attention.  Press “Send” to send your report.

  • Lew Worthington
    Lew Worthington Member Posts: 1,538 ✭✭✭
    https://community.logos.com/discussion/comment/1235584#Comment_1235584

    Joe,

    Thanks for the reply. Although I unsuccessfully tried this search many times in many variations last night and this morning, it all seems to be working consistently now. Nothing is different but the time of day and the weather :) If I experience it again, I'll let you know.

    Thank again!

    Lew

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