Mobile audio courseBug: player skips last 30 seconds of every track

John Duffy
John Duffy Member Posts: 591
edited November 21 in English Forum

I've been travelling and listening to audio versions of Logos courses. Each course is split into multiple 10 minute tracks. However, the mobile (Android) app skips forward to the next track 30 seconds before the end of each and every track, missing the conclusion of each track. I need to go back manually and then move the time marker on each and every track. Can it please be looked into? Thanks 

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  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    I've been travelling and listening to audio versions of Logos courses. Each course is split into multiple 10 minute tracks. However, the mobile (Android) app skips forward to the next track 30 seconds before the end of each and every track, missing the conclusion of each track. I need to go back manually and then move the time marker on each and every track. Can it please be looked into? Thanks 

    John, I am sorry to hear that you are having this problem.   So far I have been unable to duplicate this behavior.  Could you please name one or two courses you have experienced this problem with?  Please also confirm if you were listening online or if you downloaded the audio files prior to listening to them.

  • John Duffy
    John Duffy Member Posts: 591
    https://community.logos.com/discussion/comment/1237085#Comment_1237085

    John, I am sorry to hear that you are having this problem.   So far I have been unable to duplicate this behavior.  Could you please name one or two courses you have experienced this problem with?  Please also confirm if you were listening online or if you downloaded the audio files prior to listening to them.

    Hi Joe, thanks for looking into that. I had downloaded the audio of BI352 onto my Google Pixel 4 phone, using the Logos android app (version 10.0.4). The behaviour was that when the track played all the way through it would skip the last 30 seconds. But when I went back to the track and moved the play slider to about a minute from the end to hear the last part again it would usually play it ok. That's how I managed to hear the skipped parts each time. In other words, just forwarding to the last minute or so usually won't display the problematic behaviour. 

    Yesterday I tried it out with BI251 audio, streaming it instead of downloading it first. While the intro track which is just over a minute long played ok, the first longer track (about 10 minutes) automatically skipped the last 30 seconds when it got to that point, and started the next track. 

    I seem to remember mentioning a similar problem several years ago when viewing Logos course videos (on my desktop?), although those only skipped the last 10 seconds, not 30 seconds like on audio now. That hasn't been a problem for some time, though.

    Thanks again.

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134
    https://community.logos.com/discussion/comment/1237321#Comment_1237321

    Thanks for those specific instructions, John. 

    I was still unable to duplicate this behavior.

    Please send us your logs, this could provide us with information about these problems.

    1. Open the app.
    2. Tap the Menu icon (this icon has three horizontal lines).
    3. Tap Help.
    4. Press “Report a Problem”
    5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.  Please mark it for Attention:Joe.

  • John Duffy
    John Duffy Member Posts: 591
    https://community.logos.com/discussion/comment/1237429#Comment_1237429

    Please send us your logs, this could provide us with information about these problems.

    Thanks Joe, I've done that. 

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