Word list stopped working

Richi Navarrete
Richi Navarrete Member Posts: 5
edited November 21 in English Forum

The The Word lit’s feature stopped working in my Verbum Desktop app. When I click the feature, it automatically reinitiates the whole program. Is there any way to fix it?

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  • MJ. Smith
    MJ. Smith MVP Posts: 53,116

    Are you clicking on it in the document menu? in the right-click context menu?

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Richi Navarrete
    Richi Navarrete Member Posts: 5
    https://community.logos.com/discussion/comment/1237031#Comment_1237031
    I did. I click as usual, but this time it did not open. I can open still the old lists I’ve made but I can’t create a new one.
  • MJ. Smith
    MJ. Smith MVP Posts: 53,116
    https://community.logos.com/discussion/comment/1237060#Comment_1237060

    Is this EXACTLY what you are doing?

    Can you insert a screen shot of what you see after clicking on word list (3)?

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Richi Navarrete
    Richi Navarrete Member Posts: 5
    https://community.logos.com/discussion/comment/1237097#Comment_1237097

    Hi Daniel or anyone who is in Customer Support


    My problem is that I can't create a new Word List  in either Greek or Hebrew. I was able to do it before I upgraded to Verbum Gold 10. So, the issue is that I do the same process to create a New List of Words: Documents > New > Word List. As soon as I click Word List the whole application re initiates sending and error:

    Image 22-11-2022 at 07.14.jpg


    1. This is happening on my Mac

    2. I'm using Verbum Gold 10

    3. The error is the one above in the picture

    4. I hope this information helps 


    Thanks for your help
  • Richi Navarrete
    Richi Navarrete Member Posts: 5
    https://community.logos.com/discussion/comment/1237152#Comment_1237152

    Dear JM Smith

    It seems to be working now. I guess someone from Customer support helped me to fix the problem. Thanks for your concern. I hope there won't be another issue.

    Thanks a lot 

    Richi

  • MJ. Smith
    MJ. Smith MVP Posts: 53,116
    https://community.logos.com/discussion/comment/1237158#Comment_1237158

    I guess someone from Customer support helped me to fix the problem

    This is unlikely as they made no post in this thread which is their usual practice. You will generally get the quickest help if you directly answer the questions that are asked by people trying to help you. You will learn to use Logos more quickly if you understand what made it start working again as it is often a matter of user error if there is no mention of a fix being implemented.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Richi Navarrete
    Richi Navarrete Member Posts: 5
    https://community.logos.com/discussion/comment/1237164#Comment_1237164
    Thanks for your advice!

    I had also communicated with customer support and they replied. The last week I tried several times to create a new wordlist and was not working until this morning. I will inquire more what was the issue with the Wordlist failure if it happens again in the future.

    Anyhow, It seems that this forums works Pretty well

    Thanks MJ Smith.

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