BUG: Factbook and Search Unusable - Not Displaying Pane Contents

Member, MVP Posts: 2,226
edited November 2024 in English Forum

When I try to use the Factbook or a search on my laptop, the suggestion box populates normally, but when I search, the window is blank. Yet something is working, because if I mouse over the white box, I get resource information and if I click, resources open as expected. Sometimes if I open it as a floating window, I can see the contents of the box but cannot scroll or interact. I have uninstalled Logos, restarted my PC, and reinstalled it, to no avail.

Before I cleared my logs to get a clean copy, there was a DNS error, but I cleared my DNS and am not getting it now, so that may be unrelated. The only thing I am seeing now is a SQL error.

8713.Logos 12 19 22.zip

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Comments

  • MVP Posts: 36,152

    Before I cleared my logs to get a clean copy, there was a DNS error, but I cleared my DNS and am not getting it now, so that may be unrelated. The only thing I am seeing now is a SQL error.

    For the Factbook entry "Jesus Christ", I get the same SQLite Error but the results are visible. Other entries don't produce that error.

    Check if it is connected to the Program Setting for Hardware Acceleration.

    Dave
    ===

    Windows 11 & Android 13

  • Member, MVP Posts: 2,226

    Turning off hardware acceleration did the trick. Thanks, Dave!

  • MVP Posts: 36,152

    Turning off hardware acceleration did the trick. Thanks, Dave!

    Yes, but now try Notes and  some mobile ed videos. If they don't work, you need to update the video driver (I.e. integrated Intel 11th Generation?).

    Dave
    ===

    Windows 11 & Android 13

  • Member, MVP Posts: 2,226

    Notes and mobile ed both work as expected. I don't have discrete graphics, just an 11th generation i5, so I am not sure when or why I turned on hardware acceleration anyway. It is enabled on my desktop, but I am sure that is not a global setting. Thanks again for your help.

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