Logos 10 update on an Hp envy is not successful

Marisol Myers
Marisol Myers Member Posts: 1
edited November 21 in English Forum

For the last couple of updates to logos 10 gold , I get the message that the installation did not succeed. Then when I launch the software after this, i get the message that "this software can not run on this pc"

The only way I found before was to reinstall the software again and then go through the long procedure of downloading all the resources   Today the software updated again and the same thing happened . I surely can't go through this process every time the software updates.  Has this happened to anyone? Any insights

 

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  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,114

    Welcome [:)]

    Curious if HP envy computer meets minimum system requirements ?

    Keep Smiling [:)]

  • Jack Hairston
    Jack Hairston Member Posts: 1,087 ✭✭

    My HP Envy accepted the update with nary a complaint. If you think of experiments to figure out why, I'll be glad to assist.

    Jack

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    For the last couple of updates to logos 10 gold , I get the message that the installation did not succeed. Then when I launch the software after this, i get the message that "this software can not run on this pc"

    The only way I found before was to reinstall the software again and then go through the long procedure of downloading all the resources   Today the software updated again and the same thing happened . I surely can't go through this process every time the software updates.  Has this happened to anyone? Any insights

    Marisol,

    I recommend that you contact Customer Support directly, or try the instructions in this article.

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