error message while trying to sync

Earlier I could not log on and had to work offline. Now when I go online (I guess I am online I don't know how to tell) everytime I try and sync I get an error. Any help????? Email me at bobby(at)bobbycohoon(dot)com

Thanks!

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Dave Hooton

Describe what happens if you type Sync Now into the Command box.

TCBlack

What is the specific error?

Additionally it may help to enable Diagnostic Logging
. Then upload your logs: Uploading Logs

David Bailey

https://community.logos.com/discussion/comment/160672#Comment_160672

I get an error when L4 tries to sync. Even when using the command "sync now". Attached is my log file.

David85064.Logos4.log

Edit: here's an excerpt from the file:

Libronix.DigitalLibrary.Synchronization.SyncClientException: Update failed ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Libronix.DigitalLibrary.Synchronization.SyncClient.SubmitRequest(SyndicationFeed syndicationFeed, Nullable`1 dtSince, Nullable`1 dtSinceCollaborating, IEnumerable`1 headers, Boolean bExcludeDeleted)
   at Libronix.DigitalLibrary.Synchronization.SyncClient.UpdateItems(IEnumerable`1 seqTupleSyncItems)
   --- End of inner exception stack trace ---
   at Libronix.DigitalLibrary.Synchronization.SyncClient.UpdateItems(IEnumerable`1 seqTupleSyncItems)
   at Libronix.DigitalLibrary.Synchronization.SyncManager.TryUploadItems(ISyncClient syncClient, IDictionary`2 dictItemSources, List`1 listSuccessfulBatchSyncDates)
2010-08-13 09:06:54.4957    10    Info    SyncItemSourceBase`2    Resetting 2 pending 'Preferences' items.
2010-08-13 09:06:56.0578    11    Info    ResourceMetadataUpdateServiceClient    Requesting all metadata newer than '2010-08-11T01:32:31Z'.

Edit: Sync is now working.

TCBlack

https://community.logos.com/discussion/comment/160692#Comment_160692

It almost looks like an earlier error. Try the steps outlined in this post:

http://community.logos.com/forums/p/20832/156297.aspx#156297

Bobby Cohoon

https://community.logos.com/discussion/comment/160632#Comment_160632

The message says error unable to sync

Bobby Cohoon

https://community.logos.com/discussion/comment/160757#Comment_160757

I have uninstalled Logos 3 and 4. Now I am trying to reinstall Logos 4. When I click the download link it comes up and just sits there. Obviously there is a bad file somewhere. How can I remove ALL logos files from my PC including the license files?

TCBlack

https://community.logos.com/discussion/comment/160759#Comment_160759

How can I remove ALL logos files from my PC including the license files?

Delete the directory: C:\Users\%username%\AppData\Local\Logos4\

David Bailey

https://community.logos.com/discussion/comment/160740#Comment_160740

Oh, I was referring to the synchronization of program setttings and resources, not the homepage. Sorry for the confusion. The issue has gone away. But thank you Thomas for the link.

David

TCBlack

https://community.logos.com/discussion/comment/160768#Comment_160768

David,

I knew you were talking about Sync, but the http error triggered the other thought. Turns out though it was unrelated and I'm glad it's fixed. [y]