Help with switching layouts error-BUG

Justin Walker
Justin Walker Member Posts: 26
edited November 21 in English Forum

When I am switching between layouts, I often get what I would consider an error. When I switch to a different layout the screen minimizes completely and when I re-open it, Logos is a very small single window in the bottom left of my computer screen which I then have to resize to my full screen. I have had this happen on both the MacBook Pro and the iMac. I feel like this is a bug that needs to be corrected.

I will add this as a caveat. I am using the layouts on those two different computers. Is this possibly occurring do to the screen resolution on the two being different? I contacted tech support a few months ago with this error and they stated my layout became corrupted since I resave it with what the resources I am using for sermon prep. I am wondering if I need to create two different sets of layouts for each computer. That would really be a pain since I am using the exact same layout on each computer depending on where I am, but maybe a fix until the bug is worked out in a future update.

Thanks for any help/suggestions you can provide.

Justin

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Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 53,098

    bumping this post so it gets another chance at a helpful response

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Matt Mattox (Faithlife)
    Matt Mattox (Faithlife) Member, Logos Employee Posts: 902





    Problem restoring layout on Mac when screen is restored on a different machine from where it was created sounds like a bug. We'll create a case, but few questions to help us. 





    Can you provide me a list of repro steps you are doing to help us track down where the bug is happening.


     

    For example:

    1.  Create layout using x settings
    2.  Select x layout
    3.  Go to new machine and open layout, etc. 


    Anything specific I need to add in this layout or can I create a pretty generic layout? I.e Maybe a resource or two opened with a search panel? 





  • Justin Walker
    Justin Walker Member Posts: 26
    https://community.logos.com/discussion/comment/1252693#Comment_1252693

    I will attach screen shots of layouts. My MacBook screen resolution is 3024x1964 and the iMac is 5120x2880. 

    Essentially what happens is I update the layout for the text, notes, and passage list for both layouts as I am preparing messages. It all depends on which computer I'm on when I update that saved layout.I have not yet discovered a rhyme or reason to the minimizing of the whole logos window. This occurs when I am switching between the layouts. But once I click on the other layout shortcut in my toolbar, it will open very small in the bottom left of my desktop area.

  • Matt Mattox (Faithlife)
    Matt Mattox (Faithlife) Member, Logos Employee Posts: 902
    https://community.logos.com/discussion/comment/1252750#Comment_1252750

    Essentially what happens is I update the layout for the text, notes, and passage list for both layouts as I am preparing messages.

    So to clarify -- the 2nd screenshot is what I should be building and saving as a layout? Can you elaborate on the first screenshot that has the search panel open. I'm a little confused on where that should be utilized besides a layout. Is that the new layout that should be populating and not the main layout? 

    I did try building a layout and updating it and it worked as expected when using multiple machines. Just for testing purposes -- could you try creating a very simple layout with like 1 resource. Does it still repro as you expect? Trying to see if the behavior is caused even with a very minimal amount of features/resources up in a panel.

    Another thing -- is there a way to get the resolution the same on both machines? 

    I'll keep putting in some effort on my end but so far it's working for me.

    1. Opened a layout with a few features/resources
    2. saved the layout
    3. go to new machine
    4. open the layout

    Is that when I should be expecting the small window popup?

  • Justin Walker
    Justin Walker Member Posts: 26
    https://community.logos.com/discussion/comment/1252990#Comment_1252990

    I don't unfortunately have a ton of time to create a bunch of different windows and all to try and figure this out. These are two different saved layouts that I use on a regular basis. I have the windows/panes set up the way I work for my efficiency and workflow.

    I am attaching a capture of my screen on the iMac to show what it does. I updated the saved layout on that computer and for now it is working correctly on both computers. I will see how this reacts going forward in the future. I suspect this is being caused when I make changes to the windows I have as part of the layouts and then update that named layout on my macboo. Like I said, I just don't have a ton of time to try all the different scenarios to figure out where the bug is coming up.

    Please see the link below for a google drive link with the video file. I was unable to upload it.

    https://drive.google.com/file/d/1IHVqBRuqiGbXCCjde9TW9zv4SD_ZXh-C/view?usp=sharing

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