BUG: Unable to view facsimile editions (24.0.14)

Verbum, Windows.

After unhiding a facsimile resource, I discovered that I can view the overview... but no specific pages. This is also true, it turns out, for facsimiles I have never hidden. I do not remember when I last viewed a facsimile edition resource.

Is everything working for other people? Any hints as to how to fix this?

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Matt Mattox

EDIT: We are able to recreate the issue and are investigating this. Sorry for the disruption on this matter.

We'll keep you posted.

Bobby Terhune

https://community.logos.com/discussion/comment/1252221#Comment_1252221

Same here,

The preview page comes up fine, but when I click on the preview page it opens to a blank page. I'm running windows 11 Pro.

Don Awalt

https://community.logos.com/discussion/comment/1252222#Comment_1252222

Hmm. Sorry for the dumb question, what is a facsimile resource?

Christian Alexander

https://community.logos.com/discussion/comment/1252227#Comment_1252227

Hi Don, it is an exact copy of written or printed material. This link may help https://community.logos.com/forums/t/212475.aspx

SineNomine

https://community.logos.com/discussion/comment/1252221#Comment_1252221

EDIT: We are able to recreate the issue and are investigating this. Sorry for the disruption on this matter.

We'll keep you posted.

Thank you!

Don Awalt

https://community.logos.com/discussion/comment/1252228#Comment_1252228

Hi Don, it is an exact copy of written or printed material. This link may help https://community.logos.com/forums/t/212475.aspx

Thanks Christian.

Andrew Batishko

Thanks a lot for the report. This should be working for you now. Please let us know if you have any further issues.

SineNomine

https://community.logos.com/discussion/comment/1252246#Comment_1252246

Thanks a lot for the report. This should be working for you now. Please let us know if you have any further issues.

You're welcome! Thank you for fixing it. [Y]

Brendan gunther

https://community.logos.com/discussion/comment/1252396#Comment_1252396

I've purchased a couple of facsimile editions and seem to have the same problem (mobile and online). With Logos online it recognizes that I have the book, but is unable to show any pages (looks like it's trying to download, but unable to actually do so), and with mobile, it doesn't even recognize that I purchased the resource ("Error loading book. This resource cannot be opened because it is not part of your library" when I press the link from my order). They're inexpensive and hardly worth returning, but it would be great if I could access them.